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Highlands Residential Mortgage, Ltd. - Baltim...
A Higher Standard of Lending
Baltimore, MD
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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I had nice experience thanks to Chris and his team professionalism and responsivenes. They guided me and my son through each step. We had a clear and stress free process and i truly appreciated the support and attention to detail.
Reply from Chris Fratta
October 10th, 2025 03:40 PM
Milande, Thank you for your business and confidence. I really do appreciate it. I'm very excited for both you and Nephson. Please do not hesitate to call me with any future questions.
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There were no communication issue, everything was on time and they're nice peopl.
Reply from Chris Fratta
October 8th, 2025 02:58 PM
Nephson, Thank you for the opportunity to be a part of this huge milestone! Enjoy your new home. Cheers!
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Gene Frazier
Everyone was so very helpful to me and tried to help me in every way they could!
Reply from Gene Frazier
October 9th, 2025 06:26 PM
I'm glad to hear that you felt supported throughout the process, Joanne. It's important to me that you had a positive experience. If there's anything else I can assist you with, please feel free to reach out.
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Gene Frazier
I appreciate the prompt response to my phone calls and his honesty.
Reply from Gene Frazier
October 6th, 2025 05:06 AM
Thank you for sharing your thoughts, Antonio. I'm glad to know that you valued the promptness and honesty. If there’s anything else I can assist you with, please feel free to reach out anytime.
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Gene Frazier
The process went very smooth in just 21 days. What more can I say GREAT JOB on your end.
Reply from Gene Frazier
September 29th, 2025 02:21 AM
I'm pleased to hear the process went smoothly, Clarence. Completing everything in just 21 days is certainly an achievement, and I'm glad to have been a part of it. If you have any questions or need further assistance in the future, don't hesitate...
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Gene Frazier
Received key advice from start to finish. My options were clear and laid out in a digestible form. Multiple people worked with me to make sure I submitted everything on time.
Reply from Gene Frazier
September 27th, 2025 03:19 PM
It's great to know that the advice provided was clear and helpful, Cole. I'm pleased to have been part of a team that assisted you throughout the process, ensuring everything was submitted on time. If you have any questions in the future or...
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Gene Frazier
Your professional 👏 handling of our purchase was absolutely amazing. Thank you so much
Reply from Gene Frazier
September 25th, 2025 01:43 PM
I'm glad you found my assistance helpful during your purchase, Denise. Thank you for your kind words. If you have any questions or need support in the future, feel free to reach out.
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Gene Frazier
Gene took the time to guide the borrowers through all aspects of the transactio, and on to a successful settlement .
Reply from Gene Frazier
September 23rd, 2025 11:47 AM
I'm grateful for your feedback, David. It's rewarding to know that the guidance I provided was beneficial in achieving a successful settlement. If you have any questions or need further assistance in the future, please don't hesitate to contact...
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Gene Frazier
Working with Ann Ruffhead gave me confidence that my client would settle. I appreciate she was part of the team representing Highlands Residential Mortgage.
Reply from Gene Frazier
September 22nd, 2025 08:51 AM
Thank you for sharing your thoughts, Nikita. I'm glad to hear that Ann Ruffhead contributed positively to your experience. If you have any specific feedback or if there's anything more I can assist with, please feel free to reach out. Your...
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Gene Frazier
His knowledge and time with the Customer.
Reply from Gene Frazier
September 18th, 2025 03:48 AM
I'm glad to know that you appreciated my dedication and expertise. It's important to me to provide the best service possible. If there's ever anything else you need or any questions arise, don't hesitate to get in touch.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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