H
Highlands Residential Mortgage, Ltd. - Baltim...
A Higher Standard of Lending
Baltimore, MD
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Gene Frazier
The team is so knowledgeabl, efficient, warm, and pleasant! Thank you so much for everything you did to make the process so smooth for us for a SECOND time! You are all amazing!
Reply from Gene Frazier
December 4th, 2025 04:15 PM
Thank you for sharing your experience, Timisa. I'm pleased to hear that the team made the process smooth for you once again. Your appreciation means a lot to us. If there's anything more I can do for you, please let me know.
for
Gene Frazier
Gene is absolutely amazing and I would not have made it through my process without him
Reply from Gene Frazier
December 2nd, 2025 02:57 PM
I'm grateful for your kind words, Epiphany. It’s truly rewarding to know that I could support you through the process. If you ever have more questions or need further assistance, please don't hesitate to get in touch.
for
The level of professionalism. We were kept informed, and offered options that fit our needs.
Reply from Chris Fratta
November 20th, 2025 03:27 PM
I'm grateful for your kind review, Amira. Keeping you informed and providing options suited to your needs is at the core of my approach. If you have any more questions or need further assistance in the future, please feel free to reach out.
for
Sigal Covaliu
Signal was a great help. She always communicated with me and was always there to answer any questions that I may have had.
Reply from Sigal Covaliu
November 19th, 2025 06:35 PM
Robert, I appreciate your feedback. I'm glad I could assist you and be readily available to answer any questions you had. Clear communication is something I prioritize, and it’s pleasing to know it contributed to your experience. If there's...
read more
for
Chris is professional, pays attention to details, great communication skills and r espondsive to returning phone calls & emails.
Reply from Chris Fratta
November 18th, 2025 07:52 PM
Your feedback means a lot to me, Steven. I'm glad you found my communication skills and attention to detail helpful. Being responsive is important to ensure a smooth process for you. If there's anything else you need, feel free to contact me....
read more
for
Excellent communication and customer service
Reply from Chris Fratta
November 18th, 2025 05:10 PM
I appreciate your feedback on my communication and customer service. Ensuring a seamless and supportive experience for you is a top priority for me. Should you need any further assistance, I'm here to help.
for
Very kind and easy to talk to
Reply from Chris Fratta
November 17th, 2025 06:33 PM
Thank you for highlighting my approachability and kindness. It's important to me that clients feel comfortable and at ease during their home buying journey. Should you need any assistance in the future, I'm here to help.
for
Chris was excellent to work with, he had open lines of communication, was very knowledgeable, and made our first time home buying experience a little less stressful. He was always willing to help with our questions and made sure we were getting...
read more
Reply from Chris Fratta
November 10th, 2025 02:20 PM
Thanks, Jacob! Enjoy your new home, and don't ever hesitate to call/email with any questions. And, if you know of anyone who would benefit from my help, please let me know. Thanks!
for
Chris is very knowledgeable and great with communicating
Reply from Chris Fratta
November 10th, 2025 02:21 PM
Thanks, Margarette! I love working with you and your clients.
for
Gene Frazier
Prompt with any changes, always available with any questions I had and very transparent
Reply from Gene Frazier
October 29th, 2025 03:54 PM
I appreciate your feedback, Shationa. Ensuring clarity and availability throughout the process is very important to me. If you have any further questions or need assistance, please don't hesitate to reach out.
61–70 of 241
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
