H
Highlands Residential Mortgage, Ltd. - Baltim...
A Higher Standard of Lending
Baltimore, MD
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Gene Frazier
Gene and his team are engaged with the clients, provide timely updates and help the buyers to determine the best financing options and/or programs that are available to them.
Reply from Gene Frazier
March 23rd, 2026 08:43 PM
I truly appreciate your feedback, Vernada. It's great to know that you felt engaged and well-informed during the process. Assisting clients in finding the best financing options is a priority for me and my team. If there are any other ways...
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Gene Frazier
Gene is an expert!
Reply from Gene Frazier
March 5th, 2026 06:02 PM
Thanks for the kind words, Tohmai. I'm glad to know you found my expertise helpful. If there’s anything else you need, feel free to reach out.
for
Chris was professional, provided prompt clear details and instructions through the whole process.
Reply from Chris Fratta
February 16th, 2026 03:06 PM
Shane, Thank you for your continued support! Please let me if you have any questions or need any additional assistance. Thanks!
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He was awful & very rude. I would steer clear of someone who has no customer service skills & is completely over bearing.
Reply from Chris Fratta
February 13th, 2026 05:55 PM
Hi Lauren, I am sorry to hear that your experience did not meet your expectations. My goal in every conversation is to provide clear, accurate guidance so clients can make informed decisions with confidence.
In this situation, I explained...
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Sigal Covaliu
Sigal was soft spoken, professional, always willing to help. went out of way to research programs I might qualify and educated me on the programs that are right for me. I also loved that she showed me upfront what my monthly mortgage could...
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Reply from Sigal Covaliu
February 12th, 2026 05:02 PM
Your feedback means a lot to me, Ramatu. It's reassuring to know that my approach in guiding you through the process was helpful and reduced your anxiety. I'm pleased I could provide clarity on the programs available and assist with estimating...
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Not only was I there for my clients every step of the way, so was Chris. He was able to answer any question my clients and I had.
Reply from Chris Fratta
January 15th, 2026 03:09 PM
Tyshawna, Congrats to you and your clients. It was an honor to be a part of your first closing with the EXP team. Looking forward to many more!
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Chris was extremely informative and always quickly responded to texts, calls, and emails. He took the time to discuss concerns and is just a personable great guy!
Reply from Chris Fratta
January 13th, 2026 03:03 PM
Jacqueline,Congratulations, again. I can't think of a better way to start of the new year than with a new home! Thank you for your business and confidence. Please do not hesitate to call/email/text with any future question. And if you know...
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Chris was very professional, knowledgeable, timely and patient. It was a pleasure to work with him.
Reply from Chris Fratta
January 12th, 2026 01:15 PM
Ina, thank you! It was a pleasure working with you, too. I know you'll enjoy your new home. Cheers!
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Chris was personalable and professional. He was always available to answer questions and went the extra mile to make sure my clients got the best results.
Reply from Chris Fratta
January 8th, 2026 02:41 PM
Thank you, Jill! Working with a professional like yourself makes my job easier! Happy New Year!
for
Chris is a gentleman who is very knowledgable and easy to work with. He answered all our questions expeditiously. He walked us through the entire process.
We highly recommend him!
Reply from Chris Fratta
January 6th, 2026 09:27 PM
Nate and Ina, Happy New Year, and thank you for your business and confidence. It was a pleasure working with you. Please do not hesitate to call with any future questions. And, as always, if you have any friends or family who could benefit...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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