H
Highlands Residential Mortgage, Ltd. - Baltim...
A Higher Standard of Lending
Baltimore, MD
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
for
Gene Frazier
The level of communication and follow up.
Reply from Gene Frazier
August 10th, 2026 03:08 PM
Veera, I'm glad to hear that the communication and follow-up met your expectations. If there's anything else you need, please feel free to reach out.
for
For the last couple of years, I've been working with one of the teams that Chris Fratta serves as a Lending Expert. Not only is he super responsive and resourceful, but I've seen him get amazing loans for people -- even downpayment assistance...
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for
I have nothing to share.
Reply from Chris Fratta
July 24th, 2026 01:22 PM
Thank you for your feedback. I'm disappointed to learn that your experience did not meet your expectations. Throughout the eight-to-nine-month process, I provide numerous financing estimates for different properties and made every effort to...
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for
Gene Frazier
I truly appreciate the patience, time and exceedingly hard work Mr Gene Frazier and the whole team stuck by me through- out my whole first time home buy process. They put forth a very caring connection with honesty , being very direct and respectfully...
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Reply from Gene Frazier
July 27th, 2026 04:08 PM
Kim, I'm truly grateful for your kind words and am pleased to know that my team and I could support you through such a meaningful process. Your trust in us, especially with something as important as your family's legacy home, means a lot. If...
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for
Gene Frazier
Gene was practical, transparent, and encouraging throughout the entire process. From the very beginning, he helped us establish realistic expectations, identify our financial parameters, and prepare for the loan application. He kept us informed...
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Reply from Gene Frazier
July 21st, 2026 06:49 PM
Dorothy, I'm thankful for your thoughtful review. It's good to hear that my guidance and communication were helpful to you throughout the process. Your recommendation means a lot to me, and if you ever need further assistance or have questions,...
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for
Gene Frazier
Great follow up and communication with me and my clients .
Reply from Gene Frazier
July 17th, 2026 01:05 PM
Gersha, I appreciate your feedback on the follow-up and communication. I'm pleased to hear that both you and your clients had a positive experience. If there's anything else you need, please feel free to reach out.
for
Chris and his team were excellent, answered all the questions I had and made the full process a breeze. My wife and I could not be happier!
Reply from Chris Fratta
July 16th, 2026 02:23 PM
I'm pleased to hear that you and your wife had such a positive experience, Zachary. It's great to know that we could make the process smooth and answer all your questions. If there's anything else I can assist with, please don't hesitate to...
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for
Gene Frazier
Communication with the Buyers agent was not as expected.
Reply from Gene Frazier
July 16th, 2026 04:18 PM
Roscoe, I appreciate your feedback regarding the communication with the buyer's agent. I'm sorry to hear it didn't meet your expectations. Please reach out to me directly so we can discuss your concerns further and find a way to improve your...
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for
Gene Frazier
Gene and his team took the time to explain home buying process and made it effortless for us!
Reply from Gene Frazier
July 14th, 2026 08:47 PM
Donovan, I'm grateful for your kind words. It's great to know that the time we took to explain the home buying process made things effortless for you. If you have any more questions or need further assistance, feel free to reach out.
for
Chris is a true professional, well versed in lending and finance in general. He has shown to be very resourceful, providing solutions to issues and just adding value to any client that I have referred to him.
Reply from Chris Fratta
July 10th, 2026 02:39 PM
Marc, I appreciate the kind words. Working with a pro like you makes my job easier! Thanks, Chris
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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