F
Four Corners, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Where to start! Carolyn has to be the most patient angel on the planet... My wife and I went through a pretty nightmarish scenario where we were being asked to leave our condo we were renting because our landlord intended to sell. So we first...
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Reply from Carolyn Knigge
September 11th, 2026 07:54 PM
Travis -I'm blushing at the high praise! Both you and Cassie were so easy to work with, prompt with paperwork requests, eager to learn the process and overall great clients! You are right in that we have each made new friendships. I look forward...
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Carolyn os the absolute best at her job. i know I can count on her to get the loan closed, help educate my clients through out the process, and provide a special touch to attend to all of the challenges as they arise.
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Reply from Carolyn Knigge
September 9th, 2026 02:28 PM
Thank-you, Marla! It's always a treat to work with a professional who shares the same goals and focus in a transaction and you are great with meeting your clients' goals of home ownership. Many thanks for your dedicated professionalism and...
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Helpfullness, willingness to help.
Reply from Heather Helmer
September 7th, 2026 08:04 PM
Thank you, Mark. I'm pleased to know that you found my help and willingness to assist beneficial. Your feedback is greatly appreciated.
I had a great experience working with Heather Helmer at Highlands Residential Mortgage on my buyer’s recent home purchase. Heather was professional, responsive, and great about keeping everyone informed throughout the entire transaction.As...
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Reply from Heather Helmer
August 19th, 2026 03:15 PM
Thank you for this review. It is always nice to have feedback. It was a pleasure working with all parties. I look forward to working with you in the future to make our clients very happy in their home ownership. I am always a phone call away....
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Heather was great and was always ready to answer my calls to me and my client. She was very attentive and able to keep us informed in every step of the way.
Reply from Heather Helmer
August 7th, 2026 05:22 PM
Thanks for the feedback. I look forward to many more closings and happy clients with you!
They were very accommodating and helpful. Fast and easy closing.
Reply from Heather Helmer
July 15th, 2026 03:25 PM
Thank you, George, for the feedback. It was a pleasure working with you all. If you ever have questions on your mortgage or getting another one in the future, I am always here to help. Enjoy your new home and being by family!
Just constant help easy to get in contact with
great follow up atta k problems and issues that came up quickly
Reply from Cynthia Eason
July 16th, 2026 05:59 PM
Austin, I'm glad to hear that you found it easy to get in contact with me and that my follow-up was helpful. Addressing any problems or issues promptly is important to me, and I'm pleased it made a positive impact on your experience. If there's...
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communication
Reply from Cynthia Eason
July 16th, 2026 04:40 PM
Laura, I appreciate you taking the time to leave a review. If you have any specific feedback or additional thoughts you'd like to share about your experience, please feel free to reach out to me directly. Your input is valued and helps me continue...
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Heather demonstrated excellent communication throughout the process. She kept us informed with timely updates, patiently answered our questions, and was consistently available and responsive.
Reply from Heather Helmer
July 6th, 2026 04:17 PM
Thank you for your feedback. It was a pleasure helping you all with the purchase of your home. If I can ever help in the future, please don't hesitate to contact me. Wishing you many blessed memories in your new home with your beautiful family!...
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Carolyn was absolutely the best and sweetest person. She was very communicative and whenever I had a question she would know the answer right away or would make sure to get that answer for me. the amount of work she put in really showed and...
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Reply from Carolyn Knigge
June 9th, 2026 01:04 PM
Shayla, I appreciate your kind words and am so glad to hear that you had a smooth experience. Communication is something I prioritize, and it’s wonderful to know that it made a positive impact on your journey. If you have any more questions...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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