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Highlands Residential Mortgage, Ltd. - Allen,...
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Timely communication and accurate information
Reply from Jeffery Brooks
August 21st, 2025 10:57 AM
Srikar, I'm delighted to know that you appreciated the timely communication and accurate information throughout the process. Keeping everything straightforward and efficient is always my priority. If you ever have more questions or need further...
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Process was smooth
Reply from Jeffery Brooks
August 20th, 2025 01:37 PM
I'm pleased to hear that you found the process smooth, Sai. Ensuring a seamless experience is always my goal, and it's great to know it went well for you. If there's anything else you need or any questions arise, feel free to reach out.
Detailed explanation for each step and patience to answer all our questions with clarity. And the pace at which you guys work.
Reply from Jeffery Brooks
July 25th, 2025 12:43 PM
Prashanth, I'm really glad to hear that you appreciated the detailed explanations and clarity provided throughout the process. It's important to me that you feel comfortable and well-informed every step of the way. The pace we work at is something...
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Jeff, Jayne and the rest of thier team did an OUTSTANDING job the entire way of the proces.
Reply from Jeffery Brooks
July 23rd, 2025 08:11 PM
Thank you so much, Derek. It's wonderful to know that you felt the experience was outstanding. Jayne and the entire team work very hard to ensure a smooth process, and it's rewarding to hear that it made a difference for you. If there's anything...
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Responsive and detailed explanation of loan process and questions
Reply from Jeffery Brooks
July 23rd, 2025 06:22 PM
I'm delighted to know that you found my explanations of the loan process and responses to your questions helpful. It's important to me that you feel informed and supported every step of the way. If there’s anything more you’d like to discuss...
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I was working with a different mortgage company and Loan Officer and would go DAYS without a response. My builder recommended Jeff Brooks’ team if I wanted a great Loan Officer and quick closing. I am so happy I switched to Jeff Brooks’ Team....
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Reply from Jeffery Brooks
July 19th, 2025 11:04 AM
Jaime, I'm truly grateful for your kind review. It's wonderful to hear that I could assist you effectively during such an important transition, especially given your unique circumstances as a military family moving from out of state. I’m glad...
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Jeffry and colleagues are the best , responds to every question and assistance as needed. Quick to assess .
Reply from Jeffery Brooks
June 29th, 2025 09:15 AM
I'm thrilled to hear that you found our team responsive and helpful. It was a pleasure assisting you, and I appreciate your kind words. If you have any more questions or need further assistance, please feel free to reach out.
Jeff was always avaliabe.
Reply from Jeffery Brooks
June 26th, 2025 02:12 PM
I'm glad to hear that I was able to be available for you, Samuel. Your satisfaction is important to me, and I'm pleased to have been able to assist you. Thank you for your positive feedback.
The communication, updates and unwavering dedication made everything a great experience.
Reply from Jeffery Brooks
June 18th, 2025 12:41 AM
I'm thrilled to hear that the communication and updates made your experience a great one. It was a pleasure assisting you, and I appreciate your kind words about my dedication. Thank you for choosing Highlands Residential Mortgage, Ltd.
Thanks!! really appreciate it
Reply from Jeffery Brooks
June 17th, 2025 12:13 PM
I'm glad I could assist you, Russell. Your appreciation means a lot to me. If you have any more questions or need further assistance, feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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