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Highlands Residential Mortgage, Ltd. - Allen,...
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Jeff is the best to work with. we have used him twice now. Answers all questions and how quick we were able to refinance and move to close was great. He communicates everything clearly . Couldnt recommend him more!
Reply from Jeffery Brooks
November 27th, 2025 02:27 PM
It's great to hear that you had a positive experience working with me for the second time, Tanner. Clear communication and addressing all your questions are key aspects I focus on to ensure a smooth refinance process. Your recommendation means...
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Working with Mr. Jeff was an absolute pleasure from start to finish. From our very first conversation, he displayed outstanding professionalism, deep knowledge of the loan process, and a genuine commitment to helping his clients succeed. He...
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Reply from Jeffery Brooks
October 13th, 2025 03:25 PM
Thank you, Peter, for sharing such a thoughtful review. I’m truly glad to hear that you felt supported and informed throughout the loan process. Ensuring that clients understand their options and feel secure with each step is very important...
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Jeff and his team were outstanding throughout the entire process. Their communication was excellent — they kept in touch by email, text, and phone every step of the way. We were in a pinch needing a same-day pre-approval on a Saturday, and...
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Reply from Jeffery Brooks
October 10th, 2025 03:40 PM
Thank you for sharing your experience, Przemyslaw. It's great to hear that the communication met your needs and that I could assist with the pre-approval when it was crucial. I'm glad the process was smooth and efficient for you. Should you...
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Jeff was wonderful! He was informative every step of the way. He made sure we understood everything and they way in which he and his team work allows you to not feel overwhelmed by the process.
Reply from Jeffery Brooks
October 8th, 2025 12:35 PM
I'm pleased to know that you felt well-informed throughout the process, Natasha. Ensuring that everything is clear and manageable is a priority for me. If there's anything more I can help with, please feel free to get in touch.
Thanks for the support and all simple explanations. The team came through when it mattered
Reply from Jeffery Brooks
October 5th, 2025 12:02 PM
I'm grateful for your feedback, Patrick. It’s important to me that you found our support and explanations helpful. If there's anything else you need or any further questions arise, please feel free to reach out.
Jeff came in , assisted my clients with informatio, guidance, kindness and knowledge. I would certainly recommend him going forward.
Reply from Jeffery Brooks
October 3rd, 2025 11:33 AM
Thank you for your kind words, Ronielle. I'm pleased to know that I could provide helpful information and guidance to your clients. Your recommendation means a lot to me, and I'm here if you or your clients need further assistance in the future....
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Great experience with Jeff and his crew!
Reply from Jeffery Brooks
September 25th, 2025 12:36 PM
I'm glad to hear that you had a great experience with my team and me, Mark. It's always my goal to make the process smooth and positive. If any questions arise or if you need further assistance, please don't hesitate to reach out.
Great work 😊
Reply from Jeffery Brooks
September 3rd, 2025 01:40 PM
Thank you, Yuridia! I appreciate your kind words and am glad you had a positive experience. If there's anything else you need or any questions come up, don't hesitate to reach out.
Kept us informed every step of the way thru the process and was nice and worked hard with us to make sure we were able to get a great deal on getting into our fabulous home
Reply from Jeffery Brooks
September 2nd, 2025 06:47 PM
I'm glad to hear that I could keep you informed and help secure a great deal, Michelle. It's important to me that the process is clear and supportive. If you have any more questions or need assistance in the future, please feel free to reach...
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Great communication from Jeff and his team.
Reply from Jeffery Brooks
September 2nd, 2025 12:41 PM
I'm pleased that you appreciated the communication, Ron. Ensuring clear and consistent interaction throughout the process is important to me. If you have any other questions or need further assistance, feel free to get in touch.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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