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Ruoff Mortgage - Greencastle, IN

Greencastle, IN

4.93

(827)

Mortgage

Mortgage Loan Officer

Contact Info

(765) 301-9600

Greencastle, IN

https://www.ruoff.com/lending-centers/greencastle

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.93

(827)

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5 Star

96%

4 Star

3 Star

2 Star

1 Star

The whole Rouff team was amazing to work with. Thank you for always keeping us up to date.

Reply from Cynthia Mattox, Ruoff Mortgage

October 7th, 2024 05:31 PM

I'm thrilled to hear you had a positive experience with our team at Ruoff Mortgage, Tiffany. Your feedback is much appreciated. It's always our goal to keep our clients informed and at ease throughout the process. It was a pleasure working...

Some communication was misunderstood and explained in different ways. Ensuring all parties are on the same page is essential in this stressful process

Reply from Pam Lage, Ruoff Mortgage

October 7th, 2024 04:30 PM

Thank you, Desiree, for your valuable feedback. I'm sorry to hear about the communication issues you experienced. Your comments will help me focus more closely on ensuring everyone involved in the process understands every detail. I appreciate...

Cindy was so knowledgeable & pleasant to work with. Very professional but a sweetheart of a person. We felt she had our best interest at heart & strived to make sure she did her best to accomplish that so we could get the house of our dreams!...

Reply from Cynthia Mattox

October 7th, 2024 05:33 PM

Hi Robin, I'm so glad to hear that you had a great experience! It was truly a pleasure to work with you. I'm thrilled to know that I was able to help you secure the house of your dreams. Your trust and satisfaction are my top priorities, and...

Excellent communication, prompt response, very professional.

Reply from Cynthia Mattox

October 7th, 2024 05:34 PM

I'm thrilled to hear you had such a positive experience, Elizabeth! Your feedback makes a world of difference to us at Ruoff Mortgage. I'm delighted that you found my communication, responsiveness, and professionalism to your liking. It was...

There is nothing

Reply from Cynthia Mattox

October 7th, 2024 05:34 PM

Thank you, Adam, for taking the time to provide your feedback. I'm glad to hear that your experience with me at Ruoff Mortgage was largely positive, as indicated by your 4.37-star rating. Your satisfaction is my top priority, so if there's...

As first time home owners, we had a lot of silly questions - Cindy answered each and every one with exceptional knowledge and patience.

Reply from Cynthia Mattox, Ruoff Mortgage

September 30th, 2024 06:19 PM

I'm overjoyed to hear about your positive experience, Meredith! Don't worry about the questions - there's no such thing as a silly one, especially when it comes to something as significant as purchasing your first home. I'm always here to provide...

My wife and I just purchased our first home, and everything went smoothly. I'm happy to have worked with Cynthia and Ruoff.

Reply from Cynthia Mattox, Ruoff Mortgage

September 26th, 2024 04:41 PM

I'm thrilled to hear that you and your Meredith had a great experience with your first home purchase, Juan! It was a pleasure to work with you both. I'm glad everything went smoothly and that you're happy with the service provided by myself...

Great communication

Reply from Cynthia Mattox, Ruoff Mortgage

September 26th, 2024 04:42 PM

I appreciate you, Sandy, and enjoyed working with you and Rob.

I had a fantastic experience with Ruoff Mortgage while securing my first home loan. Their team was incredibly professional, knowledgeable, and supportive throughout the entire process. They guided me every step of the way, making what could...

Reply from Cynthia Mattox

August 24th, 2025 02:15 PM

Thank you so much for sharing your experience, Dana. I'm thrilled to hear that your journey to homeownership was positive and seamless with the support you received. It's wonderful to know that the professionalism and guidance of our team made...

Reply from Cynthia Mattox, Ruoff Mortgage

September 23rd, 2024 03:23 PM

It's wonderful to hear that your experience with Ruoff Mortgage and securing your first home loan was fantastic. Our team prides itself on being professional, knowledgeable, and supportive throughout the loan process, so we're thrilled to hear...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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