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Ruoff Mortgage - Greencastle, IN

Greencastle, IN

4.93

(827)

Mortgage

Mortgage Loan Officer

Contact Info

(765) 301-9600

Greencastle, IN

https://www.ruoff.com/lending-centers/greencastle

Location & Business Hours

Business Hours

Fri

9 AM to 5 PM

Sat

closed

Sun

closed

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4.93

(827)

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5 Star

96%

4 Star

3 Star

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1 Star

Very helpful and made the process extremely easy! So grateful for all of her guidance and support through the way!

Reply from Owner

July 15th, 2025 05:13 PM

I'm really glad to hear that I could make the process easy for you. It was my pleasure to offer guidance and support along the way. Your kind words mean a lot, and I'm grateful for the opportunity to assist you. If you ever have any more questions...

The entire experience was quick and easy. We were in constant communication and updated which made everything so much more organized. The only downside was the welcome home gift that stated Household of a name we were trying to change. Unfortunately...

Reply from Cynthia Mattox

July 18th, 2025 12:37 AM

I'm glad to hear that the process felt quick and easy for you, Megan. Keeping communication clear and consistent is very important to me, and I'm pleased it helped you feel organized. I’m sorry about the mix-up with the welcome home gift; I...

Pam worked her tail off to get us in to our home. We had more than our fair share of hiccups along the way, and Pam did everything she could and then some to get us through them!

Reply from Pam Lage, Ruoff Mortgage

July 9th, 2025 03:52 PM

I'm truly grateful for your kind words, Rutusha. Navigating those unexpected challenges together was all part of ensuring you successfully settled into your new home. I'm glad I could support you through the process. Thank you for entrusting...

Jeff was great to work with. kept is in the loop on everything and make the process super simple

Reply from Jeff Mattox

July 16th, 2025 04:46 PM

I'm really pleased to know that you found working with me to be a positive experience, Whitney. Keeping you informed every step of the way and simplifying the process is always my priority. Thank you for your kind words and trusting me with...

I have no problem referring anyone to Ruoff Motgage company. They were friendly, efficient and quick to respond. Ashley Mattox, thank you for all your hard work that made our closing seamless.

Reply from Owner

July 11th, 2025 02:15 PM

Thank you, Sherri, for your kind words. I'm delighted to know that the process was seamless and that you felt supported throughout. Your willingness to refer others means a lot to me. It’s always fulfilling to ensure everything goes smoothly...

The transparency and communication was quick and efficient. We had communication nearly everyday up through the day of closing.

Reply from Ashley Mattox, Ruoff Mortgage

July 11th, 2025 02:16 PM

I'm pleased to hear that the communication met your expectations and that you felt informed at every stage. Maintaining clear and consistent communication is a priority for me, so I'm glad it made a positive difference in your experience. If...

Mandy Harris, Ruoff Mortgage has received a review with 5 star rating from Jared H

Reply from Owner

July 11th, 2025 02:20 PM

Jared, thank you so much for your wonderful feedback! I’m genuinely pleased to hear that your experience was smooth and that I could assist you effectively throughout the process. Your kind words and the 5-star rating truly mean a lot to me....

Clear and easy communication with Mandy

Reply from Mandy Harris, Ruoff Mortgage

July 11th, 2025 02:21 PM

I’m glad to hear that communication was smooth and clear for you. It’s always my goal to make the process as straightforward as possible. If there's anything more you need or if you have any questions in the future, feel free to reach out.

Clear. To the point. Knowledgeable. Overall painless.

Reply from Jeff Mattox

July 13th, 2025 03:52 PM

I'm glad to hear that you found the process clear and to the point. It's important to me that the experience is as smooth as possible. Thank you for recognizing my efforts and expertise in making your mortgage journey painless. Appreciate your...

When our closing was moved up by a week, Ashley went above and beyond to get our paperwork completed on time. she was knowledgeable, efficient, and easy to get ahold of when we had questions.

Reply from Ashley Mattox, Ruoff Mortgage

July 2nd, 2025 03:13 PM

I'm thrilled to hear that we were able to accommodate your closing date change successfully. It was a pleasure assisting you, and I'm glad I could provide the support you needed. Thank you for your kind words and for choosing Ruoff Mortgage....

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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