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Ruoff Mortgage - Greencastle, IN

Greencastle, IN

4.93

(827)

Mortgage

Mortgage Loan Officer

Contact Info

(765) 301-9600

Greencastle, IN

https://www.ruoff.com/lending-centers/greencastle

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.93

(827)

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5 Star

96%

4 Star

3 Star

2 Star

1 Star

Did what was needed to make it happen.

Mandy was so great to my husband and I. She communicated to us and answered her phone after hours. She was always ready to answer our questions and was all around very helpful with navigating us through this process of closing on our new home!...

Reply from Mandy Harris

August 1st, 2025 04:19 PM

I'm so pleased to hear that I could assist you and your husband throughout the home buying process. Being there for you, even after hours, is something I believe is important, and I'm glad it made a difference. If you ever need help or have...

Excellent work from the company an the communication was great

Reply from Ashley Mattox, Ruoff Mortgage

July 21st, 2025 04:09 PM

I'm glad to hear you had a positive experience with the company's work and communication. Ensuring that things run smoothly and efficiently is important to me, and I'm thrilled it met your expectations. If there's anything more I can do for...

Cindy has always been great to work with, and very transparent as a loan officer. Ruoff is fantastic!

Reply from Cynthia Mattox

July 30th, 2025 05:30 PM

Thank you for your kind words, Adam. I'm glad to hear that you've found working with me to be a positive experience. Transparency is something I truly value in my role as a loan officer, and it's heartening to know it's appreciated. I'm also...

Ashely was awesome! Everything was so smooth and such a good easy process. Thanks ruoff!

Reply from Ashley Mattox, Ruoff Mortgage

July 21st, 2025 01:17 PM

I'm delighted to hear that everything went smoothly for you. It's important to me that the process is straightforward and stress-free. Thank you for your kind words and for trusting Ruoff Mortgage with your needs. If you ever have more questions...

Jeff Mattox was very professional and easy to work with making this process easier for us! Thanks Jeff!

Great communication!

Reply from Cynthia Mattox

July 26th, 2025 03:07 PM

Thank you for your feedback, Jenna! I'm really pleased to hear that you appreciated the communication throughout your experience. It's important to me to keep things clear and efficient. If there's anything else you need or any further assistance...

Jeff was available each time we needed him. He was absolutely professional and knowledgeable about the process. We were constantly told to call if any question.

Up beat, informative, helpful and saw us through the process across the finish line and still checked in on us afterwords! Great experience all the way around. Everyone in the office was fantastic to work with!

Reply from Cynthia Mattox

July 25th, 2025 03:13 PM

I'm delighted to hear that you had such a great experience, Robert. It was my pleasure to see you through the process and to continue supporting you afterward. I'm glad you found everyone in the office fantastic to work with. Thank you for...

Ashley Mattox, Ruoff Mortgage has received a review with 5 star rating from Matt R

Reply from Owner

July 15th, 2025 05:11 PM

Matt, thank you for your generous feedback. I'm really glad to know that our work together met your expectations. Supporting my clients by making sure they understand each step is crucial to me, and it's great to hear that this was reflected...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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