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Ruoff Mortgage - Greencastle, IN

Greencastle, IN

4.93

(827)

Mortgage

Mortgage Loan Officer

Contact Info

(765) 301-9600

Greencastle, IN

https://www.ruoff.com/lending-centers/greencastle

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.93

(827)

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5 Star

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Easy to work with

Reply from Ashley Mattox, Ruoff Mortgage

September 17th, 2025 12:16 PM

I'm glad to know you found it easy to work with me. Making the process straightforward for my clients is always a priority. If there's anything more I can assist you with, please feel free to get in touch.

Everyone was very respectful and responsive. Incredibly kind as well.

Reply from Ashley Mattox

September 17th, 2025 12:16 PM

It's great to hear that you found everyone respectful, responsive, and kind. I strive to create a positive and supportive experience for everyone and appreciate your recognition of that effort. If you have any further questions or need assistance...

Ashley told me exactly what i needed to do to qualify for a mortgage loan she developed a plan and I implemented it. Within weeks I was qualified and she talked me through the entire process.

Reply from Ashley Mattox, Ruoff Mortgage

September 9th, 2025 04:06 PM

I'm pleased to hear that my guidance helped you qualify for a mortgage loan. Developing a plan and supporting you through each step is important to me, and it's rewarding to know it made a difference in your experience. Should you have more...

My process to owning a home was very difficult, lots of bumps in the road (at no fault of the lender) and even closing day had unexpected issues. Ashley and Mandy worked 120% to get me to close and were consistently on top of everything during...

Reply from Ashley Mattox, Ruoff Mortgage

September 9th, 2025 04:06 PM

I'm grateful for your understanding and patience throughout the challenging process of owning a home. It was important to me and Mandy to provide consistent support and stay on top of all the details. I appreciate you taking the time to share...

Cindy was great!

Reply from Cynthia Mattox, Ruoff Mortgage

September 15th, 2025 01:08 PM

I appreciate your feedback, Cody. I'm glad to hear you had a positive experience. If you need further assistance or have any questions, feel free to reach out.

Ashley was the easiest, most pleasant and reliable loan officer to work with. She made the process quick and seamless. I would recommend Ruoff, and Ashley, to anyone.

Reply from Owner

September 17th, 2025 12:16 PM

It's great to hear that your experience was smooth and positive. Making the process quick and seamless is a priority for me, and I'm glad to know it resonated with you. Thank you for your kind words and recommendation. If you or anyone you...

Ashley was incredible to work with. She was very knowledgable, quick to respond, and there for every step of the process. I had a lot of questions, and what felt like a difficult file, but she handled it with ease and assured me every step...

Reply from Ashley Mattox, Ruoff Mortgage

September 2nd, 2025 03:23 PM

I'm grateful for your kind words and am glad to know that I could ease the process for you and handle your file effectively. Navigating through a challenging situation is always better with clear communication and assurance, so I’m pleased...

Cynthia and Ruoff Mortgage always been awesome. Thank you for always being there !

Reply from Owner

August 29th, 2025 12:00 AM

Thank you, Brian. I appreciate your kind words and taking the time to complete the review. Cindy

We did not have a realtor to work with so Cynthia answered wayyyy more questions than a normal loan officer should!! She really went above and beyond to help us get our home that we've now been in for nearly 4 years!! I will never forget all...

Reply from Owner

August 29th, 2025 12:00 AM

Thank you, Lauren. You are so sweet. I appreciate your review and the time you took to write it up. It does mean a lot to me. Cindy

Cynthia made our whole experience from beginning to end seamless. She and her team were transparent so we knew exactly what to expect. Communication and trust are two things that we look for in a mortgage company and she brought both of those...

Reply from Owner

August 29th, 2025 12:00 AM

I appreciate your wonderful review, Regina. It's fantastic to hear that you felt the experience was seamless from start to finish. If there's ever anything more I can assist with or any questions you have in the future, don't hesitate to reach...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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