Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 6:30 PM
Sat
closed
Sun
closed
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Reviews from Web
Jim did every good job for us.
Thank you.
Reply from Jim Van Law
August 4th, 2023 01:46 PM
Ye, I am so glad that I could make your experience a great one. I really appreciate your kind words.
Easy to communicate with Jim. Fast and responsive.
Reply from Jim Van Law
August 4th, 2023 01:47 PM
Thank you, Edward, for your kind words and for the five-star rating. I'm pleased to hear that you found communication with me easy and that I was fast and responsive. It's my goal to provide excellent customer service and I'm glad I was able...
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It was great experience working with Jim. Our house purchase went smoothly. Highly recommended!
Reply from Jim Van Law
August 4th, 2023 01:47 PM
Thank you so much for the kind words, Yan! I'm so glad that the house purchase went smoothly. It was a pleasure working with you.
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Northpointe Bank - Grand Rapids
Very responsive when applying for a loan, then once you pay application fee, service drops to zero. 14 days past promised closing, no funds. 5 days past signing loan docs, no funds. No one has any answers! Passed from one staffer to another,...
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Reply from Owner
August 7th, 2023 05:35 PM
John - Thank you for taking the time to leave us a review, your feedback helps us get better. We do apologize that an issue with the appraisal process caused a delay in closing. While it is important to note we did not guarantee a 14-day turn...
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Very responsive when applying for a loan, then once you pay application fee, service drops to zero. 14 days past promised closing, no funds. 5 days past signing loan docs, no funds. No one has any answers! Passed from one staffer to another,...
read more
Reply from Owner
October 3rd, 2023 12:00 AM
John - Thank you for taking the time to leave us a review, your feedback helps us get better. We do apologize that an issue with the appraisal process caused a delay in closing. While it is important to note we did not guarantee a 14-day turn...
read more
Whitney and her team were excellent and very knowledgeable
Jim was great from start to finish and got this done right
Reply from Jim Van Law
August 4th, 2023 01:48 PM
Thank you so much Bill for taking the time to leave a review. I'm glad to hear that your experience was positive and that I was able to get everything done right. Thank you again for your kind words!
Very professional, helpful and knowledgeable.
Made every step of the buying process as easy as anyone could make it. With great communication with us make sure we were always on the same page.
Reply from Ed Napieralski
July 23rd, 2024 10:02 PM
Thank you for your kind words of feedback. I loved working with you and helping you into your new home. Enjoy!
Clear communicatoon
Reply from Ed Napieralski
July 23rd, 2024 10:02 PM
Thank you Jordan! I hope you are enjoying life in Northern Michigan.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender