Ruoff Mortgage - Grand Rapids, MI
Grand Rapids, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Joel was absolutely fantastic to work with!!! Thank you!! There were a couple of struggles with underwriting, and Joel got those issues resolved so that the process kept moving!! i am very thankful for all Joel did for me and I have already...
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Reply from Joel Koziol, Ruoff Mortgage
October 9th, 2025 03:34 PM
Thank you for the great review Amy! I was so happy to be able to help you with this refinance, these are the situations that make me love what I do!
Joel was very attentive and was so great to work with. His communication was excellent and he made our experience seamless.
Reply from Joel Koziol, Ruoff Mortgage
October 1st, 2025 01:58 PM
Thank you for this great review Jill! I was so happy to help you and KJ get into your new home! Thank you for trusting me through this process and making it as easy as possible!
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Ruoff Mortgage - Grand Rapids
Everything went smooth. Travis was a pleasure to work with.
Reply from Travis Gregg, Ruoff Mortgage
October 1st, 2025 02:59 PM
Thank you so much Ed! Was a pleasure to work with you both!
Will Strauss, Ruoff Mortgage has received a review with 5 star rating from Andrew T
Reply from Owner
March 19th, 2026 02:08 PM
I appreciate the 5-star rating, Andrew. If you ever need assistance or have questions in the future, please feel free to reach out.
The loan officers are the best out there.
Reply from Will Strauss, Ruoff Mortgage
March 19th, 2026 02:09 PM
Thanks for sharing your thoughts, Andrew. I'm pleased to hear you found the loan officers to be exceptional. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Will was friendly and ensured we were informed on every step of our loan process. He was a pleasure to work with.
Reply from Will Strauss
October 10th, 2025 06:15 PM
I'm really pleased to hear that you felt well-informed and enjoyed the process, Dawn. Ensuring clear communication and a friendly experience is a top priority for me. If you have any more questions or need further assistance in the future,...
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Personal attention. Knowledgeable.
Reply from Will Strauss
October 9th, 2025 05:28 PM
I'm pleased to know that you felt the personal attention and knowledge I strive to provide, Ronald. It's important to me that each client feels informed and cared for throughout the process. If you ever have any more questions or need assistance,...
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Willliam at Ruoff Mortgage made the home buying experience amazing! The communication was great, he was very knowledgeable and caring! Wouldn’t go anywhere else! Would 100% recommend!
Reply from Owner
March 19th, 2026 02:09 PM
Thank you Danielle...hope you are enjoying your brand new home.
Communication was excellent!! Was so easy to get our questions answered in a timely manner! Thank You!
Reply from Will Strauss
October 3rd, 2025 01:12 AM
I appreciate your kind words, Danielle. I'm glad to hear that the communication met your expectations and that your questions were addressed promptly. If you have more questions in the future or need further assistance, don't hesitate to reach...
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Ruoff Mortgage - Grand Rapids
Excellent and timely communicatio.
Reply from Travis Gregg, Ruoff Mortgage
September 22nd, 2025 03:39 PM
Thank you for the 5 star review Liz! Thank you for the feedback. Providing communication at every step of the process is a big priority for me. Thank you again!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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