Ruoff Mortgage - Grand Rapids, MI
Grand Rapids, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Exceptional customer service
Reply from Joel Koziol, Ruoff Mortgage
April 6th, 2026 04:21 PM
Thank you for the great review Roberto! I was so happy to help you get into your new home!
for
Ruoff Mortgage - Grand Rapids
Travis was so easy to work with and was warm and friendly through the whole process even helping to come help get some items done at the house for FHA requirements .
Reply from Travis Gregg, Ruoff Mortgage
April 8th, 2026 01:41 PM
It was a pleasure to assist you both! I'm glad I could help ease the process with the FHA requirements. Please be sure to reach out if you ever need anything in the future!
for
Ruoff Mortgage - Grand Rapids
Travis communicated very well. Thanks Travis Gregg!
Reply from Travis Gregg
April 8th, 2026 01:42 PM
I'm glad to hear that you found my communication effective, Joel. Thank you for taking the time to share your feedback. If you have any more questions or need assistance in the future, please feel free to reach out.
for
Ruoff Mortgage - Grand Rapids
Travis answered every call , text, or email timely and always kept me ahead of the 8 ball!
Reply from Travis Gregg
March 17th, 2026 08:23 PM
It's great to hear that I could assist you promptly, Justin. Keeping you informed and on top of everything is always my goal. If you ever need further assistance or have more questions in the future, feel free to reach out. Thank you for trusting...
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Will was always there to answer any questions or concerns that we had. We had to get the deal done in a short timeframe with lots of moving parts. Will was always a step ahead setting clear expectations. The process was very streamlined to...
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Reply from Owner
March 12th, 2026 10:11 AM
Thank you Chanda. Let me know when you get your TN real estate license!
Will was always there to answer any questions or concerns that we had. We had to get the deal done in a short timeframe with lots of moving parts. Will was always a step ahead setting clear expectations. The process was very streamlined to...
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Reply from Will Strauss, Ruoff Mortgage
March 11th, 2026 07:15 PM
Hope you and your horses enjoy your new place in TN.
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David Jackson, Ruoff Mortgage
David Jackson went above and beyond when it came to closing on our house!
Reply from David Jackson
March 9th, 2026 04:47 PM
Patrick, I'm pleased to hear that my efforts made a positive impact on your home closing process. Going the extra mile to ensure everything goes smoothly is always my goal. Should you need anything else or have questions in the future, feel...
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for
Ruoff Mortgage - Grand Rapids
Travis continued to help us over the phone even at late hours while he was traveling.
He was a pleasure to work with.
Reply from Travis Gregg, Ruoff Mortgage
February 20th, 2026 11:01 AM
I am so happy that you had a great experience. Being there for my clients, no matter the time or place is important to me. It was great and a pleasure to work with you!
for
Ruoff Mortgage - Grand Rapids
Travis was amazing to work with Very informative and responsive.
Reply from Travis Gregg, Ruoff Mortgage
February 20th, 2026 11:06 AM
Andrew, thank you for allowing me to be of service to you again! Really enjoy working with you and Jackie. Means a lot to hear you had a great experience and you know you can always count on me when you need anything in the future.
Mr Strauss was very knowledgeable and helpful throughout the entire process. Highly recommend him to anyone needing mortgage services.
Reply from Will Strauss, Ruoff Mortgage
March 11th, 2026 07:14 PM
Thank you Rick. It is always working with repeat customers.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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