Ruoff Mortgage - Grand Rapids, MI
Grand Rapids, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Ruoff Mortgage - Grand Rapids
Communication and clarity on fees. Was able to drop mortgage rate after it was locked in.
Reply from Travis Gregg, Ruoff Mortgage
August 12th, 2025 09:22 PM
So happy we were able to deliver a great experience. Thanks again.
The underwriting process is combersome and takes too long. It's unorganized and does not take into account the time it takes to get a loan done. If I'm in a hurry, I would not use Ruoff.
Reply from Joel Koziol, Ruoff Mortgage
July 2nd, 2025 05:32 PM
Terrill, I appreciate your feedback regarding the underwriting process. I understand that timeliness is crucial, and I am sorry for any inconvenience you experienced. Your insights are important to us, and we will strive to improve our efficiency....
read more
for
Ruoff Mortgage - Grand Rapids
Travis was available to answer any questions I had in a short amount of time. He made it easy to understand the financial aspect of purchasing a home. Travis and the Ruoff team made the loan process simple and quick!
Reply from Travis Gregg
July 11th, 2025 03:17 PM
I'm pleased to know that I could assist in making the financial aspects of purchasing a home clear and straightforward for you. It's great to hear that the loan process felt simple and quick. If any new questions arise or if you need further...
read more
Quick and efficient 30 days start to finish!
Reply from Will Strauss
July 17th, 2025 03:22 PM
Maybe 21 days? But who is counting. Thank you for the review. It was great working with you getting to know you.
for
Ruoff Mortgage - Grand Rapids
Working with Ruoff Grand Rapids was great! We couldn’t have asked for a smoother process. Travis provided assistance with every step, answered all our questions, and always made sure to be available when needed. I highly recommend working with...
read more
Reply from Travis Gregg
July 6th, 2025 11:11 PM
I'm thrilled to hear that your experience with Ruoff Grand Rapids was so positive. It was a pleasure assisting you every step of the way. Thank you for your kind recommendation and for trusting us with your mortgage needs.
Will Strauss, Ruoff Mortgage has received a review with 5 star rating from Laura F
Reply from Owner
July 17th, 2025 03:23 PM
Thank you Laura. It is always rewarding to work with first time home buyers. I hope to help you on your next house...or mortgage.
made the process easy for a first time homebuyer
Reply from Will Strauss, Ruoff Mortgage
July 17th, 2025 03:23 PM
I’m happy to hear that I could make the process easier for you as a first-time homebuyer, Laura. Guiding clients through these important steps is something I take seriously, and I’m glad it helped your experience with Ruoff Mortgage. If you...
read more
knowledgeable and professional
Reply from Will Strauss, Ruoff Mortgage
June 16th, 2025 04:24 PM
I'm pleased to hear that you found my assistance knowledgeable and professional. Thank you for choosing Ruoff Mortgage, and I appreciate your positive feedback. If there's anything further I can help with, please don't hesitate to reach out....
read more
Loan was cleared to close in 8 days!! Joel did amazing!
Reply from Joel Koziol, Ruoff Mortgage
June 3rd, 2025 06:02 PM
Thank you Katie! I am so happy for you and this house! I think you will be much happier here! :)
It was a good experience.
Reply from Will Strauss, Ruoff Mortgage
June 16th, 2025 04:23 PM
I'm glad to hear that you had a good experience, Jenifer. It was a pleasure assisting you. If there's anything more I can do for you, please feel free to reach out.
111–120 of 486
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us