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Golden Empire Mortgage, Inc. - Westlake Villa...
Westlake Village, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Laura Berg
Christy was helpful and knowlegable. All questions were answered in a timely manner.
Reply from Laura Berg
December 22nd, 2025 05:33 PM
I'm glad to hear that Christy was able to assist you effectively, Anthony. It's important to me that all questions are addressed promptly. If there's anything further you need, feel free to reach out at any time.
for
Laura Berg
Always available for questions and always returned any phone calls quickly
Reply from Laura Berg
December 15th, 2025 03:35 PM
I'm happy to hear that you found me available and responsive to your questions, Vickie. It's important to me that my clients feel supported and that their inquiries are addressed promptly. If there's anything else I can assist you with in the...
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It was great
Reply from Sandra Scherbring
November 27th, 2025 02:29 PM
I appreciate your brief but positive feedback, Heather. If there's anything more you'd like to share about your refinancing experience or if you have any questions moving forward, I'm always here to help.
for
Laura Berg
Emails and texts were always promptly returned and all of my questions were answered throughout the process. Christy Calderon was willing to work on a weekend to provide me with a pre-approval letter whenever I needed it. Instructions were...
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Reply from Laura Berg
November 24th, 2025 02:20 PM
I'm pleased to know that you had a seamless experience with timely responses to your emails and texts, Craig. It's great that Christy Calderon was able to assist you when needed over the weekend. I'm glad you found the process of uploading...
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This is my second time working with Sandy, and she's been amazing both times. There's a reason I went with her this second time around, she's so easy to work with! She makes it as painless as possible, that's why she gets my business!
Reply from Sandra Scherbring
November 24th, 2025 09:16 PM
It's great to know that you chose to work with me again, Alan. Making the refinancing process as straightforward and stress-free as possible is my goal. Your continued trust and business are truly valued. If you have any further questions or...
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for
Laura Berg
Laura and her whole team are not just good at their jobs, but it is so clear that they care and want their clients to be comfortable and confident throughout the process. This is hard work and they made sure we were always informed of our options...
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Reply from Laura Berg
November 10th, 2025 05:35 PM
It's wonderful to know that you felt comfortable and confident throughout the process, Jessica. Ensuring that my clients understand their options and next steps is something I truly prioritize. I appreciate your recommendation and if you ever...
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Very thorough and prompt communicatio!
Reply from Scott Gilman
November 6th, 2025 04:04 PM
I'm pleased to hear that you found the communication thorough and prompt, Nicholas. It's always my goal to provide clear and timely updates. If you have any further questions or need additional assistance, please feel free to reach out.
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Laura Berg
The approval process was straight forward and quick. They made it super easy to sign all our documents and were in constant communication with us.
Reply from Laura Berg
November 6th, 2025 03:18 PM
I'm glad the approval process was straightforward and quick for you, Gregory. Making document signing easy and maintaining consistent communication are priorities I strive for. If you have any further questions or need assistance down the road,...
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for
Laura Berg
responsive and gave us many options. Laura was on our side to get the home we wanted!
Reply from Laura Berg
November 3rd, 2025 06:00 PM
I'm glad to hear that I could provide you with various options and be an ally in securing the home you desired, Christopher. It was a pleasure to assist you in this process. If you have any further questions or need assistance in the future,...
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for
Scott has been a lifesaver for both of our home purchases. He is so patient when I have some crazy ideas or questions that I don't understand. He wa able to settle my nerves dueing the buying and selling process over and over again. We even...
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Reply from Scott Gilman
November 3rd, 2025 07:07 PM
I'm genuinely glad to have been able to support you through both of your home purchases, Jennifer. It's important to me that you feel comfortable asking any questions or exploring ideas during such significant decisions. Assisting you and your...
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)