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Golden Empire Mortgage, Inc. - Westlake Villa...
Westlake Village, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Great communication
Reply from Scott Gilman
January 29th, 2026 03:58 PM
Hi Jillene and Charlie, Thank you for trusting me with the refinancing of your Tennessee home. It's a pleasure to work with you again :)
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Laura Berg
LLLLLLLLLL
Reply from Laura Berg
January 29th, 2026 07:23 PM
Corey, thank you for your feedback. If there's anything specific you'd like to discuss or any way I can assist you further, please feel free to reach out.
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As a fist time homebuyer, you all really helped me understand each step in the process!
Reply from Scott Gilman
January 26th, 2026 02:37 PM
I'm glad to know that I could assist you through every step of your first homebuying experience, Cole. Understanding the process is crucial, and I'm happy you felt supported along the way. Should you have any more questions or need further...
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scott and his team made the refinance very easy and took care of everything very professionally. We were extremly happy with his level of service
Reply from Scott Gilman
January 25th, 2026 02:07 PM
I'm grateful for your kind words, Charles. Making the refinance process easy and handling everything with professionalism is always my goal. I'm pleased to hear you were very happy with the service. If there's anything else you need or questions...
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Laura Berg
Great communication
Reply from Laura Berg
January 16th, 2026 03:18 PM
Thank you for highlighting the communication, Leticia. Keeping clear and open lines of communication is something I prioritize. If there's anything else I can assist you with, please feel free to reach out.
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Communication fast and clear
Reply from Scott Gilman
January 12th, 2026 03:15 PM
I'm pleased to hear that the communication was both fast and clear, Megan. It's important to me that you felt informed throughout the process. If you have any more questions or need assistance in the future, don't hesitate to reach out.
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Scott and the team stayed on top of things and moved the process along well.
Reply from Scott Gilman
January 11th, 2026 05:26 PM
I'm glad to hear that the process went smoothly and that everything stayed on track, Olga. It's important to me to ensure everything moves along efficiently. If there's anything else you need or if you have further questions, please feel free...
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Quick responses, explained any questions and uncertainties I had, and kept the entire process smooth and on time
Reply from Scott Gilman
January 9th, 2026 02:13 PM
I appreciate your feedback, Kyle. Keeping the process smooth and timely is a priority for me, and I'm glad to hear that my responses and explanations were helpful. If there are any more questions or if you need further assistance in the future,...
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Laura Berg
I would have opted for GOOD, but that is not an option on the list. Although it started a bit rocky in the beginning, and at times, they made up for it midway, and towards the end of the process. And still glad that we opted to stick with this...
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Reply from Laura Berg
January 1st, 2026 05:10 PM
Cynthia, I appreciate you sharing your experience. It's reassuring to know that, despite a rocky start, things improved as you moved through the process. I'm grateful for your decision to stick with us and I hope the outcome met your expectations....
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Scott had great communication and advice. This was my first time buying a home and he really helped by walking me through the lending process.
Reply from Scott Gilman
December 29th, 2025 04:13 PM
It's wonderful to know that my communication and advice were helpful during your first home purchase, Ashton. Guiding you through the lending process is something I take seriously to ensure you feel informed and supported. If you have any more...
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)