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First Horizon Bank - Key West, FL
Key West, FL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Reviews from Web
The way they kept in touch with us and answering any questions we need it even after business hours like to thank you guys so very much
Reply from Heather Roberts
January 29th, 2026 06:41 PM
Laveda, your feedback is greatly appreciated. I'm glad I could maintain communication effectively and provide answers to your questions, even outside of regular hours. It's important to me that you feel supported throughout the process. If...
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Heather is thorough and amazing and makes things happen. Could not be more impressed. She needs a raise. Thank you for everything!!!
Reply from Heather Roberts
January 21st, 2026 08:39 PM
Michael, I truly appreciate your kind words. I'm glad you felt supported and satisfied with the process. Ensuring a thorough experience is important to me, and I'm grateful for your recognition. If you ever need assistance in the future, please...
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As a first time home buyer, Heather made the process extremely stress-free. There's always a bit of trepidation in making large decisions in life and by working with Heather, I experienced none of that.
Reply from Heather Roberts
January 21st, 2026 08:39 PM
Jethon, it's great to know that your experience as a first-time homebuyer was so stress-free. I understand how significant these decisions can feel, and I'm glad to hear that working together eased those concerns. If you have any more questions...
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Heather, Anisa, and Sam made the mortgage loan process very easy . What a great team!
Reply from Heather Roberts
January 21st, 2026 08:40 PM
Joseph, it's great to hear that the team and I could make the mortgage loan process easy for you. Working closely with Anisa and Sam, we aim to provide the smoothest experience possible. If any further questions or needs arise, feel free to...
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Heather was completely helpful available and kind people to work with. I am truly grateful for her service and she is an asset to the community.
Reply from Heather Roberts
January 21st, 2026 08:40 PM
Randy, I'm grateful for your thoughtful words. It's fulfilling to know that my efforts had such a positive impact on you. Providing helpful and accessible service is something I strive for, and I'm glad it was valuable to you. If you ever need...
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We had a very good communication with Heather and got answers to all our questions during our first-home buying process. She went above and beyond when we needed assistance during normal hours, after hours and weekends.
Reply from Owner
January 13th, 2026 02:36 PM
Ao2007US, Thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Ken
Heather had a individual approach and was very responsive in our comunication during the whole process.
Reply from Heather Roberts
January 21st, 2026 08:42 PM
I'm glad that my individual approach and responsiveness during the process made a positive impact for you, Alexandru. It's important to me to provide personalized support, and I'm pleased that our communication met your needs throughout. If...
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Excellent and thorough service.
Reply from Owner
January 21st, 2026 08:42 PM
I'm glad that my individual approach and responsiveness during the process made a positive impact for you, Alexandru. It's important to me to provide personalized support, and I'm pleased that our communication met your needs throughout. If...
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Very professional personnel and a friendly atmosphere. Everyone knew what they were doing.
Reply from Heather Roberts
January 21st, 2026 08:43 PM
Richard, your feedback is greatly appreciated. I'm glad to hear you found the atmosphere welcoming and the service professional. It's important to me that everyone feels confident and well-supported during their experience. If you need any...
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Heather and her team were extremely knowledgeable and responsive.
Reply from Heather Roberts
January 21st, 2026 08:43 PM
Lynn, it's great to hear that you found both my team and me knowledgeable and responsive. I'm committed to providing timely and informed support, and I'm glad it benefited your experience. If there's anything further you'd like assistance with,...
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.