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First Horizon Bank - Key West, FL
Key West, FL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Heather Roberts has received a review with 5 star rating from Lauren W
Reply from Owner
February 2nd, 2026 03:31 PM
Lauren, We appreciate the feedback of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Ken
We can't thank Heather and Anisa for all their help during the process of buying our FIRST home! Heather worked around clock to make sure the process was as seamless as possible. She was so patient and explained things to make sure we knew...
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Reply from Heather Roberts
March 7th, 2026 05:52 PM
Lauren, I greatly appreciate your thoughtful review. Assisting you and ensuring a seamless process during your first home purchase was truly rewarding for me. It's important that you felt informed and comfortable, and I'm pleased to hear that...
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service and the attention
Reply from Heather Roberts
March 7th, 2026 05:52 PM
Keith, I appreciate you taking the time to share your thoughts about my service and attention. It's important to me that I provide the best support possible, and I'm glad you had a positive experience. If there's anything more I can do for...
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Heather Roberts at First Horizon made all the difference in my homebuying journey. As a first-time buyer, I felt lost, but Heather guided me every step of the way with patience, knowledge, and genuine care.She truly advocates for her clients,...
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Reply from Owner
January 27th, 2026 09:27 PM
Hi Janna, Hi thank you for reaching out to us, and sharing your customer service experience, we are happy to hear that you had a pleasant experience at our 1000 Kennedy Dr location. We appreciate your sentiments and will pass along the information...
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Heather Roberts made all the difference, she is one of the most experienced, hardworking, and dedicated professionals I have ever known. I believe I would not be in a position to become a homeowner today without her.Throughout this entire process,...
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Reply from Heather Roberts
January 29th, 2026 06:39 PM
Janna, your words mean a lot to me. I'm truly glad that my support helped you on the path to homeownership. Ensuring that you felt understood and cared for was my goal throughout this process. Thank you for placing your trust in me, and if...
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Heather is amazing and very helpful in making you understand every aspect of the process. If I had questions or concerns she took time to help make me understand what were my best options. She is so devoted to her clients that she even assisted...
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Reply from Owner
January 27th, 2026 02:30 PM
James, Thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Ken
Heather was extreemly helpful in guiding me exactly what to do and when to do it. She explained things when I was confused and advised me to the various options I had that would be in my best intrest. She was very kind and understanding to...
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Reply from Heather Roberts
January 29th, 2026 06:39 PM
Michael, I truly appreciate your thoughtful review. It's satisfying to know that my guidance and explanations were beneficial to you during the process. Being kind and understanding, especially when it comes to complicated decisions, is crucial,...
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The process was made seemless and all questions were answered great knowledge of the buying process. The attenion to details made us feel welcomed and appreciated. I would recommend First Horizon to anyone trying to buy home.
Reply from Heather Roberts
January 29th, 2026 06:40 PM
Terrance, I'm grateful for your kind feedback. It's reassuring to know that the process felt seamless and that my attention to detail helped in making you feel welcomed and appreciated. I’m delighted that you’re comfortable recommending First...
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Heather was really helpful. She made the mortgage acquirement as painless as possible.
Reply from Owner
January 23rd, 2026 11:41 AM
Michal Brablc, thank you for reaching out to us! We are so happy to hear of your experience! Please don’t hesitate to reach out to us if you need assistance in the future. ^Bree
Heather and the First Horizon Team were great
Reply from Heather Roberts
January 29th, 2026 06:41 PM
Michal, I'm glad to hear that you had a positive experience with me and the First Horizon team. It's always my goal to provide effective support and ensure everything runs smoothly. If you have any further needs or questions, feel free to reach...
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.