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First Horizon Bank - Key West, FL
Key West, FL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Reviews from Web
Great job Heather!
Excellent customer service, competent, quick to respond, good product options, nice tracking and documentation process and system
The best to work with
Heather Roberts at First Horizon Bank is absolutely exceptional! She has handled three mortgages for us, and every experience has been better than the last. Heather consistently goes above and beyond, communicates clearly, stays on top of every...
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Reply from Owner
September 15th, 2026 12:55 PM
Patricia Hubbard, thank you for reaching out to us. Satisfaction is a top priority here at First Horizon. We are so glad to hear of your positive experience with our associate. Please don't hesitate to contact us if you have any questions or...
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Heather is a true professional and was absolutely wonderful to work with. She was always easy to reach and available to answer any questions, whether big or small. She was there every step of the way, helping and supporting us from beginning...
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Reply from Heather Roberts
September 5th, 2026 02:38 AM
Oksana, I'm grateful for your kind words and appreciate you recognizing my efforts. It was wonderful working with you and being able to support you throughout the process. Thank you for trusting me with your needs at First Horizon Bank.
Heather Roberts has received a review with 5 star rating from Elba Y
Reply from Owner
August 27th, 2026 03:35 PM
Elba, Thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Ken
I would come to Heather over and over again. She was so patient, answered every question, responded super fast to every email, even after working hours! She made the process as easy and smooth as possible .
Reply from Heather Roberts
September 5th, 2026 02:38 AM
Elba, I'm grateful for your kind words and appreciate your recognition of my efforts. I'm happy to know that my patience and responsiveness made the process smooth for you. Don't hesitate to reach out if you need assistance in the future.
Heather and the team made our mortgage process very easy. The diversity of mortage products available to us was on point with our needs . Heather's responsiveness to our every question was thoughtful and timely. We couldn't have asked for anything...
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Reply from Heather Roberts
September 5th, 2026 02:39 AM
James, I'm glad to hear that the mortgage process was smooth and met your needs. Your kind words about my responsiveness and our product offerings mean a lot. Thank you for trusting me and the team with your Key West mortgage experience.
Heather and her team were absolutely amazing throughout the entire mortgage process. They made everything smooth and stress-free, kept me updated every step of the way, and were always quick to answer any questions I had.Their communication,...
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Reply from Heather Roberts
September 5th, 2026 02:39 AM
Matthew, I'm really happy to hear that you had such a wonderful experience with me and my team throughout the mortgage process. It's great to know that our communication and attention to detail made things smooth and stress-free for you. Thank...
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Heather and her team were great to work with. Highly recommend going through them if you want the process to be easy!
Reply from Owner
August 20th, 2026 04:23 PM
Mairelys Cabrera, thank you for reaching out to us. Satisfaction is a top priority here at First Horizon. We are so glad to hear of your experience. Please don't hesitate to contact us if you have any questions or concerns. ^Allie
Heather and her team were very easy to work with.
Reply from Heather Roberts
September 5th, 2026 02:40 AM
Thank you, Mairelys, for your kind words. I'm glad to hear that you found working with my team and me to be easy.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.