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First Horizon Bank - Key West, FL
Key West, FL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Reviews from Web
Heather was there for me every step of the way and did a wonderful job explaining everything to me. She was always available when I needed her and never made me feel like I was being "too much". She truly cares about her clients and I am so...
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Reply from Owner
December 30th, 2025 02:53 PM
Hi Christina, Thank you for reaching out to us, and sharing your customer service experience, we are happy to hear that you hada pleasant experience at our 1000 Kennedy Drive location. We appreciate your sentiments and will pass along theinformation...
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Heather was there for me every step of the way and did a wonderful job explaining everything to me. She was always available when I needed her and never made me feel like I was being "too much". She truly cares about her clients and I am so...
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Reply from Heather Roberts
January 21st, 2026 08:43 PM
Lisa, I appreciate your kind words and am so glad to hear that you felt supported throughout your purchase. Being there when you needed and ensuring clarity about the process is something I strive for, and it means a lot to know it made a difference...
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Very punctual, very quick to respond , communicating effectivel, made what is usually a stressful process seamless
Reply from Heather Roberts
January 21st, 2026 08:44 PM
Vesela, I appreciate your feedback on your experience. It's great to know that the responsiveness and communication helped ease what can often be a stressful process. Making things seamless for my clients is always a top priority, and I'm glad...
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My experience with First Horizon during our mortgage process was absolutely outstanding. From start to finish, the level of professionalism, dedication, and support exceeded all expectations.Heather and her team — Anisa and Samantha — were...
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Reply from Heather Roberts
January 21st, 2026 08:44 PM
Evgenia, thank you for sharing your experience. I'm very grateful for your kind words and am glad to hear that my team, including Anisa and Samantha, and I could offer the support and solutions needed throughout your mortgage process. Your...
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As a first-time homebuyer, the mortgage process felt overwhelming at first, but working with Heather made everything so much easier. Heather and her team took the time to explain each step clearly, answered all of my questions, and made sure...
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Reply from Owner
December 27th, 2025 02:22 PM
Devonna, We appreciate the feedback of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Ken
Heather Roberts and Sam were absolutely amazing to work with. As a first-time homebuyer, I had a lot of questions and uncertainties, and they were incredibly patient, knowledgeable, and supportive throughout the entire process. They took the...
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Reply from Heather Roberts
January 21st, 2026 08:45 PM
Devonna, I appreciate your kind words and am glad to hear that you felt supported throughout your homebuying journey. Answering any questions you had and ensuring a clear understanding of the process was my pleasure, and I'm happy that it helped...
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Heather was very helpful. As first time home buyers she helped explain the process and provided us clear guidanc.
Reply from Heather Roberts
January 21st, 2026 08:46 PM
John, I'm pleased to hear that my assistance was beneficial for you as first-time home buyers. It's important to me to offer clear guidance and make the process as understandable as possible. If you have any more questions or need further support,...
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Heather were so helpfu, explain all the steps that we need to take.
Reply from Heather Roberts
January 21st, 2026 08:47 PM
I'm grateful for your feedback, Iurii. It's important to me that you fully understand each step of the process, and I'm pleased to know that my explanations were helpful. If you have any further questions or need assistance, please feel free...
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Heather and her team are amazing! Without them helping me through the process I wouldn't have been able to manage on my own!
Reply from Heather Roberts
January 21st, 2026 09:25 PM
Melissa, I truly appreciate your feedback. Supporting you through the process and ensuring that you felt comfortable is very important to me. If there’s anything further I can do to assist you, please don’t hesitate to let me know.
thanks for keeping the process simple and workable
Reply from Heather Roberts
December 23rd, 2025 09:57 PM
I'm pleased to hear that you found the process straightforward and manageable. Keeping things simple and efficient is one of my top priorities. If there’s anything else I can assist you with, please feel free to reach out anytime.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.