First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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Vic was very helpful throughout the process. He made every effort to get the best deal possible that suited our needs.
Jennifer was overall attentattive and responsive. What we were confused about though is the constant request to sign documents which had factually incorrect information. The disclosures and other related documents were incorrect, but even after...
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Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
Hello Michael, First, thank you for taking the time to provide feedback on your recent experience with me at First Federal Bank. I appreciate your positive note on my attentiveness and responsiveness - that's always a goal of mine! I'm sorry...
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Initially, Shana was extremely responsive and gave me the most information/best rates of any of the 7+ brokers/lenders I had spoken too. I will say once we we're closer to closing the deal, communication slowed down, but with holidays, it is...
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Reply from Shana Sowles
September 12th, 2026 12:18 AM
Thank you for your feedback, Jacob. I'm glad to hear you were happy with the rates and information I provided. I'm sorry if the communication towards the end didn't meet your expectations. Please know I always strive to provide the best service,...
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Vic was incredibly thorough. He was easy to communicate with and made the process as smooth as possible. He is knowledgeable and reliable. Through the entire process he answered all of my questions . I couldn't be happier with the experience....
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I honestly can't give Vic enough credit for his professionalism, advice, and response time. Extremely happy with the results he provided. I don't know anything he could have done better. Used him with a VA Loan (I've heard horror stories) and...
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Jeff is clearly knowledgeable. But what I also appreciate is that he takes the time to explain everything and makes sure we understand what's going on. We had two other lenders we got quotes from, and it was clear early on that Jeff was the...
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Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Hoda, I'm thrilled to hear that you had a positive experience working with me. Your feedback is greatly appreciated and it's fantastic to know that my effort to explain the process clearly and concisely made a difference for you. That's always...
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Jeff was an absolute professional from the minute he received my inquiry. He was extremely knowledgeable about the process and with my dual VA entitlements. He kept in constant contact even though I bought remotely in another time zone. My...
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Crystal was attentive & always got back to me right away, she was a pleasure to work with.
Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
I greatly appreciate your positive review, Bethany! It's fantastic to know that you found my service attentive and prompt. It was indeed a pleasure working with you and I'm thrilled that your experience with First Federal Bank was a good one....
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Mike was very professional and experienced in helping us through this process in a timely manner while navigating the holidays. We are grateful for Mike and First Federal for making this process smooth and easy. Mike worked closely with us...
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Reply from Mike Saunders
September 12th, 2026 12:22 AM
Congratulations on the new home Madeline! Thank you for your business. It was a pleasure working with you and your family!
Working with Jeff has been fantastic. Jeff was always available for questions and answered right away. When he wasn't available he would get back with me very quickly. The rate wa by far the best rate around. Everyone was very professional...
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Reply from Jeff McMillin
September 12th, 2026 12:24 AM
Hi Connor, Your words truly made my day! I'm thrilled to hear that you had a great experience working with me and the team at First Federal Bank. Being available for my clients is a top priority and I'm glad you felt that during our interactions....
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.