Shana Sowles
Sr Mortgage Lender
Kansas State University
With over 20 years in the mortgage industry, Shana is dedicated to building strong relationships and helping clients find the right loan solutions for their goals. She’s known for her honesty, clear communication, and genuine care for each ... Show More
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Reviews from Web
Shana was incredible to work with. She got us lower rates and better closing costs than the competition, and was able to close within 3 weeks. She kept us up to date on every step of the process and we always felt like we were in great hands....
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Reply from Shana Sowles
September 12th, 2026 12:18 AM
I'm grateful for your kind words, Dillon. It's wonderful to hear that you appreciated the lower rates and efficient closing process. Thank you for recommending me to your friend, and I'm glad I could support you as first-time homebuyers. I'm...
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process with Shanna felt very confusing. She was hard to get a hold of, and it was hard to communicate with her. She didn't seem to understand anything about our application, and the questions she was asking seemed basic. I felt frustrated...
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She was a nice person, but she struggled with communication, deadlines, and following Through on what she said she would do. My loan was ultimately approved, but it took three times as long as she anticipated and the Cost of the loan was many...
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Reply from Michael Zerr
August 24th, 2026 06:39 PM
Thank you for sharing your experience, Paul. We're sorry to hear about the challenges you faced during your loan process. I understand a member of our sales leadership team spoke to you regarding your transaction with First Federal last week....
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Prompt and very open on what happens
Reply from Shana Sowles
September 12th, 2026 12:18 AM
Thank you, Arief, for your kind words. It was a pleasure assisting you! Best wishes on your new home!
Shana is always a pleasure to work with. Very communicative and responsive. Always very friendly and professional.
Reply from Shana Sowles
September 12th, 2026 12:18 AM
Well, thanks, Kevin! I'm grateful to be your mortgage lender of choice! You know where to find me when you're ready for the next one! Best wishes!
shana was timely with responses, kept the process moving along as we were in a quick turn to close in about 24 days. Ibreally appreciate her help with questions!
Reply from Shana Sowles
September 12th, 2026 12:18 AM
I'm grateful for your kind words, Jeanne. Communication was key and you were a great help with that! Congratulations on your new home!
Shana is the consummate professional. She kept me informed on every aspect of the loan process and made herself available 24/7 to answer whatever questions or lend assistance whenever I ran into road blocks. She's great.
Reply from Shana Sowles
September 12th, 2026 12:18 AM
I'm grateful for your kind words, William. It's nice to know that staying informed and available throughout the loan process was helpful for you. I appreciate the opportunity to assist you and am glad to hear you had a great experience.
Shana was very helpful in helping me understand what everything meant and what I needed to do. She was very kind and patient with me as I learned everything. She answered all my questions and if she didnt have the answer she would figure it...
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Reply from Shana Sowles
September 12th, 2026 12:18 AM
Charles, I appreciate your kind words. I'm glad I could assist you in understanding the process and provide the answers you needed. It was my honor to help you through the process, and I look forward to helping you when you're ready again in...
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I would have appreciated the same level of communication I received prior to locking in my rate. After the rate was locked, it became noticeably more difficult to reach Shana by phone, and most communication shifted to email, where responses...
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Reply from Michael Zerr
May 12th, 2026 07:18 PM
Thank you, Edwin, for taking the time to share your detailed feedback with us. We regret that the communication did not meet your expectations after the rate lock and recognize the importance of maintaining consistent and clear interactions...
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Shana was great for our refinance! She made everything very clear and acted in our best interest always!
Reply from Shana Sowles
September 12th, 2026 12:18 AM
I'm pleased to hear that you found the refinancing process clear and felt that I acted in your best interest, Caitlin. Thank you for sharing your wonderful experience with me.
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About
With over 20 years in the mortgage industry, Shana is dedicated to building strong relationships and helping clients find the right loan solutions for their goals. She’s known for her honesty, clear communication, and genuine care for each client she serves. A Kansas State University graduate, Shana began her career in sports journalism before following in her father’s footsteps into mortgage lending—a field where she could combine her love for education, communication, and helping others achieve homeownership. Outside of work, Shana enjoys spending time with her husband, three kids, and two dogs. She’s an avid reader, family historian, and traveler who also gives back through community boards and church service.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA Mortgage Loans
Conventional Mortgages
FHA Mortgages
USDA Mortgages
Construction to Permanent Loans
First Time Homebuyer Loans
Digital HELOC
ITIN Loan
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Education
- Kansas State University
Positions
- FIRST FEDERAL BANK MORTGAGE LENDERS - SENIOR MORTGAGE LENDERSep 4th, 2012 - Current
Memberships
- NMLS#982835
- NMLS # 982835
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #982835
Hobbies
- Reading
- Geneaology
- Camping
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Disclaimer
My goal is for you to become not just a client, but a friend. I look forward to getting to know you and your family, and how I can help achieve your goals. I treat you the way I want to be treated!
WE ARE A NATIONAL BANK -- Even if your area isn't in the listed service area, here .... I can help you! Just reach out and let's talk!