First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
overall very responsive and efficient
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm glad to hear that you found the service responsive and efficient. Thank you for your feedback, Elizabeth. If there's anything more I can do to enhance your experience, please let me know.
Jennifer is always great to work with. She's looking out for her clients and provides answers to any questions you may have. This is our second loan with Jennifer!
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm thrilled to hear about your positive experience working with me, Jackie. It was great to work with you again! Thank you for your continued trust in my services at First Federal Bank!
David was very easy to work with and had open communication throughout the entire process. He was happy to go into details whenever I had questions and quick to respond. Would happily work with him again!
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Shana was knowledgeable and kind an absolute pleasure to work with
Reply from Shana Sowles
September 12th, 2026 12:18 AM
It was a pleasure to help you guys out, as well! Thank you for your kind review and I look forward to helping you with your next transaction!
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my early interactions with Jeff were informative and no pressure. Jeff was super helpful in guiding me on VA eligibility. Jeff made it easy to compare offers with another lender without pressuri me. Once I made the choice to use First Federal,...
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Reply from Jeff Palmer
September 12th, 2026 12:27 AM
I'm delighted to hear that our interactions were informative and pressure-free. It was a pleasure assisting you with your VA eligibility and comparing offers. I'm glad our team made the process seamless for you. Thank you for your kind words...
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Crystal was responsive and gave clear advice. just the right amount of communicatio .
Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
I'm glad to have been able to assist you, Tracey. It's great to hear that you found my communication and advice helpful. If you have any further questions or need assistance in the future, please feel free to reach out.
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The whole process was streamlined from start to finish
Reply from Matt Hering
September 12th, 2026 12:26 AM
I'm thrilled to hear that your process was streamlined from start to finish. It was a pleasure assisting you, and I appreciate your positive feedback.
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Excellent support from Mike. The process of providing all needed documents just prior to sending to the VA could have been more streamlined- this was on the processing side. I would definitely recommend Mike to others.
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Reply from Mike Warsop
September 12th, 2026 12:21 AM
Thank you, Angelina, for your kind words and positive rating. I'm glad to hear you found my support excellent. I appreciate your feedback regarding the document process and will take this into consideration to improve our services. Your recommendation...
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I was surpised that the final numbers did not arrive until the day before closing. It is customary that these number arrive to the client 3 days prior to closing
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I have bought and sold properties in three different states with various lenders. The experience with First Federal Bank was BY FAR the worst. I selected this lender because of their competitive 30-year mortgage rates and because my interaction...
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Reply from Owner
May 2nd, 2025 12:00 AM
Thank you for sharing your detailed experience — we’re sorry to hear about the frustration you faced. Situations like these, especially when dealing with what should be straightforward documentation and appraisals, can be incredibly stressful....
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.