First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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Clear, personable, and timely communication of expectations and deliverables. Stayed on top of documents that needed emergency re-processing when my sale closing was delayed impacting my purchase closing keeping me up to date throughout the...
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Reply from Vic DeSantis
September 12th, 2026 12:24 AM
I'm delighted to hear that you found the communication clear and timely during your transaction. It was a pleasure assisting you through the process, especially with the challenges of document re-processing and closing delays. Your satisfaction...
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Everything was communicated clearly and Mike was so helpful!
Reply from Mike Saunders
September 12th, 2026 12:22 AM
Congrats on the new home Amy! It was a pleasure working with you and your family. Thank you for your business!
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Tadd was very responsive. He was a pleasure to work with on my refinance. We were able to complete everything and close within 3 weeks.
Reply from Tadd Howard
September 12th, 2026 12:26 AM
I'm thrilled to hear about your positive experience with your refinance process, Melissa. It was a pleasure working with you, and I'm glad you choose our bank over your own whom you work for. Thank you for your kind words.
From the moment I contacted David to the moment we closed, we had a great experience! I had numerous questions for him throughout the process and looked to him for guidance. He checked in with us about every week (sometimes more) to provide...
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Good consistent communication
Reply from Matt Hering
September 12th, 2026 12:26 AM
I'm glad to hear that you were satisfied with the communication throughout the process. Maintaining consistent and clear communication is a priority, and I appreciate your feedback. If there's anything else I can assist you with, please feel...
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Hey Matt,Thank you so much for all your help during the refinancing process. I really appreciate your patience, your clarity, and how you made everything easier. It was a pleasure working with you. Truly, thank you!I look forward to doing business...
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Reply from Matt Hering
September 12th, 2026 12:26 AM
I'm thrilled to hear that your refinancing process was smooth and that I could assist you effectively. It was a pleasure working with you as well, and I appreciate your kind words. I look forward to the opportunity to assist you again in the...
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Good communication- kept process moving. Very professional and pleasant to work with!
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
I'm glad to hear that you found the communication effective and the process smooth. It was a pleasure working with you, Giovanni. Thank you for your kind words and positive feedback!
My overall experience was GREAT because Mike Coughlin was there every step of the way advising me on next steps. He answered questions to the best of his ability even if it didn't fall within his scope of work or pointed me in the right direction....
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Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm thrilled to hear that you had such a positive experience. It was my pleasure to assist you throughout the process and provide the guidance you needed. Your recommendation is greatly appreciated, and I'm glad to know that my support helped...
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Shana was knowledgable, friendly, and quick to respond. everything I'm looking for in a mortgage officer!
Reply from Shana Sowles
September 12th, 2026 12:18 AM
Hi Ben! Thanks for the review! Those three items (knowledgeable, friendly and responsive) are the three things I pride myself on the most with my customers, so thank you for letting me know I'm doing my job well! Congratulations on the new...
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Team was very professional and easy to work with. Team was prompt with replies and follow-up.
Reply from Mike Warsop
September 12th, 2026 12:21 AM
Thank you, Marc, for your positive feedback. I'm so pleased to hear that you found myself and our team were professional and easy to work with. I strive to be prompt and responsive, and I'm glad that our team and I met your expectations. If...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.