East Region -10455, Greensboro, NC
A Higher Standard of Lending
Greensboro, NC
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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He was very helpful and informative.
Reply from Thomas Brown
March 19th, 2026 07:37 PM
Thank you for sharing your experience, Jeremy. It's great to know that you found my support helpful and informative. If there are any additional questions or if I can assist you further, please feel free to reach out anytime.
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The closing went fine, though notification of the closing date was received the morning of the closing date. What we were told would be a simple process to refinance was much more complicated than expected. Communication this go around was...
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Reply from Thomas Brown
March 9th, 2026 08:50 PM
I appreciate you sharing your experience, William. I apologize for any inconvenience caused by the communication issues and the complexity of your refinancing process. I understand how important it is to have clear and timely updates. If you...
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Thomas and his team did a great job. Overall a pleasant experience in the purchase of a new home.
Thanks for all your help.
Reply from Thomas Brown
March 9th, 2026 06:53 PM
I'm grateful for your feedback, Lisa. It's encouraging to hear that the home purchase process was a pleasant experience for you. If there's anything more I can do for you or if you have further questions in the future, please don't hesitate...
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The entire process was completed in a timely manner with no bumps caused by Highlands.
Reply from Thomas Brown
March 3rd, 2026 09:46 PM
I'm pleased to hear that everything went smoothly and on schedule for you, John. Completing the process efficiently is always a key focus, and I'm glad we could achieve that for you. If there's ever anything else you need or questions you have,...
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I was able to do everything remotely.
Reply from Thomas Brown
January 28th, 2026 08:35 PM
It's great to know that the remote process worked well for you, Matthew. Ensuring a smooth experience from anywhere is an important part of my service. If you ever have more questions or need assistance in the future, feel free to get in touch....
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The process was easy and all of our questions were answered by Thomas politely and completely. He embodied professional service delivered with a personal "touch".
Reply from Thomas Brown
January 26th, 2026 05:23 PM
Debra, I'm glad to hear that the process went smoothly for you and that your questions were thoroughly addressed. It's my goal to offer professional service with a personal touch, so I'm pleased you felt that during our time working together....
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Thomas and his staff are always on top of it and only a phone call a way! I would recommend Thomas to anyone purchasing, refinancing or anyone that simply has questions about the mortgage process!
Reply from Thomas Brown
January 26th, 2026 09:32 PM
Scott, I appreciate your recommendation and I'm glad to hear that my team and I were readily available for you. Being just a phone call away is something we strive for to ensure that your needs are met promptly, whether you're purchasing, refinancing,...
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Thomas was timely in his responses and helped us navigate this experience with ease!
Reply from Thomas Brown
January 21st, 2026 03:39 PM
Preston, I'm pleased to know that my timely responses and guidance made your experience easier. Navigating the mortgage process can be complex, so it's important to me that you felt supported throughout. If any questions come up in the future...
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Great communication!
Reply from Thomas Brown
January 19th, 2026 02:22 PM
Martha, it's great to hear that you valued the communication. I always strive to keep lines open and clear, ensuring that you have all the information you need. Don't hesitate to reach out if there's more I can assist with or discuss further....
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Thomas was always available, affable and able to execute He is very knowledgable about all products and provided great recommendations with a thoughtful approach
Reply from Thomas Brown
January 19th, 2026 08:22 PM
Thank you for your kind words, Douglass. It's encouraging to know that my availability and knowledge proved helpful to you. Providing thoughtful recommendations is an important part of my process, and I'm glad it contributed to your experience....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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