East Region -10455, Greensboro, NC
A Higher Standard of Lending
Greensboro, NC
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Some things were mistaken on what we needed to supply as co-signers. and who needed to show up at closing
Reply from Thomas Brown
August 31st, 2026 04:09 PM
John, I appreciate your feedback regarding the confusion about the co-signer requirements and who needed to be present at closing. Please reach out to me directly so we can address any remaining concerns or questions you might have.
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The Highlands team was extremely quick to process our materials and very communicative throughout. They were all very personable and pleasant to work with. Even when there was a slight hiccup at the very end, things still went relatively smoothly...
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Reply from Thomas Brown
August 6th, 2026 03:34 PM
Eli, I'm glad to hear that your experience with the Highlands team was positive and that we could provide support during your homebuying journey. It's good to know that the communication and reassurance helped, even with a slight hiccup. If...
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Since we are elders, filling out forms online was slightly intimidating, but once we got the hang of it, it was very convenient. And Thomas was always available to talk us through any questions we had. Thank you, Thomas.
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Reply from Thomas Brown
August 3rd, 2026 05:56 PM
Sandra, I'm pleased to hear that you found the process convenient once you got accustomed to it. I'm grateful I could assist with any questions you had. If there's anything more I can do to help, please feel free to reach out.
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Thank you again Thomas! You were most helpful in getting all of this squared away for us. (sorry if this was my second review)
Reply from Thomas Brown
July 10th, 2026 04:54 PM
Mark, thank you for sharing your experience again. I'm happy to have been helpful in getting everything squared away for you. If there's anything else you need, please don't hesitate to reach out.
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Overall great service! Will recommend!
Reply from Thomas Brown
July 10th, 2026 02:33 PM
Erin, thank you for your kind words and for considering recommending my services. If you ever need assistance in the future, I'm here to help.
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Thanks for the help Thomas. You turned what would've been a super confusing process into a much more managable experience. Thanks again!!
Reply from Thomas Brown
July 7th, 2026 02:28 PM
Mark, I appreciate your kind words. I'm glad I could help make the process more manageable for you. If there's anything else you need, feel free to reach out.
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Everthing was easy and done from home. Closed in less than 30 days.
Reply from Thomas Brown
July 6th, 2026 04:12 PM
John, I'm pleased to hear that everything was convenient and that you were able to close in less than 30 days. If there's anything else I can assist you with, please let me know.
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Overall good experience very friendly
Reply from Thomas Brown
July 6th, 2026 01:39 PM
Spenser, I'm grateful for your feedback and glad to hear you had a good experience. If there's anything more I can do for you, please don't hesitate to let me know.
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Quick response with any questions that I had,
very friendly and understanding of my needs. Was helpful in every step of the process making it easy and understandable for me.
Reply from Thomas Brown
July 3rd, 2026 06:58 PM
Mary, I appreciate your kind words about my responsiveness and support throughout the process. It's great to know that I was able to help make everything easy and understandable for you. If you have any more questions or need assistance in...
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Communication
Reply from Thomas Brown
June 23rd, 2026 02:50 PM
Jessica, thank you for your feedback on communication. If there's anything specific you'd like to discuss or any suggestions you have, please feel free to reach out to me directly.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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