Customer Care - Titusville, PA

Kimberly was exceptionally helpful! I was extremely pleased with how thorough and pleasant she was. Excellent!!

My dissatisfaction is with BSI policy not with Tracy. I discovered a 2022 late fee while speaking with Dylan regarding a late fee in 2025 (USAA check was sent on 1/2 and as of 1/20 had not been received by BSI. USAA told me to cancel the check...

She understood my concern and was helpful

very understanding and very patient

MSQuestion

Connie Ackerman was professional yet compassionate regarding my circumstances. She gave me helpful information.

She didn't know what the helng then I talked to somebody else two minutes later and they knew exactly what to she was doing then I talked to somebody else two minutes later and they knew exactly what to do

Kim is fantastic to work with

Brandi was very helpful in my concerns. She should get a raise

Brandi was very professional and helpful . She understood my issue and helped me find a solution. the overall experience was very pleasant