Customer Care - Titusville, PA

Kimberly could not have been better . She is the only person that could figure out my situation and explain it to me. I was not happy with BSI for not contacting me by a person when something changed after the many many years we've had our...

The service was overall professional and I was quickly directed to the correct departments to talk about the issue. Unfortunately the ultimate resolution was basically "We're not going to take responsibility for the error on your 1098 because...

Tracy was great and sent me my BPO quickly

My question was answered

Your Customer Care representatives are GREAT, but your Managers or Supervisors are non-responsive. They do not get on the phone and NEVER return calls. Please look at my file. All I want is my REAL ESTATE TAX REFUNDED! NOT A APERIAL REDUND,...

Connie was very kind and very understanding. It was a pleasure to speak with her

she was very helpful and understanding

no comments

Brandi was great. BSI is horrible and she is limited to working within your practices.

Do what was promised and agreed to. I had to call back today and explain all over again about my issue. Was promised again that i would ge a call back by 3/31. My ininital call was 3/25. That is so wrong. Especially since issue on my account...