Customer Care - Titusville, PA

The audio quality was very poor (normally I can hear just fine when I call to BSI). I've spoken to several reps and the issue is not resolved.

Tracy was great! My overall experience is tied to the first time I called and the rep at that time couldn't figure out what the problem was and said she'd call me back. She never did. 2wks later I was fortunate enough to get hold of Tracy and...

Connie gave me helpful information on how to resolve my problem

Direct and to the point. i thought i I had an unauthorized email sent about an issue with account. She confirmed payment was paid!!

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Understanding and kind.

great interaction

BrandI was understanding and very helpful

Connie was very professional and the only person that has taken action for me since October 2024. The initial issue was a different representative paying the incorrect property taxes. This lead to an increase in my monthly payments since October...

Unable to explane why my escrow doubled this year. The escrow has never changed in the past 15 years.