Customer Care - Titusville, PA

It was great!

she was very customer friendly

I was informed That I can no longer make payments and that I have to make a full payment. This was very stressful and upsetting for me because I am trying to get caught up in a world where alot of people are struggling I am very upset and worried....

Professionalism

Quick efficient and competent

Tracy was very knowledagable and explain top me what many customer service agents couldnt. She gave me insight regarding my account.

I have a date in which my mortgage is due and the military pays for it. I avoid making recurring payments to make sure it is on time. When my payment did not get taken, i was not informed until it was too late. BSI can do a better job with...

I was just confused about papers being mailed to me when we already had a loss mitigation packet in. My experience had nothing to do with the rep it was just a bunch of confusion that kind of annoyed me.

Great service.

Not Applicable