Customer Care - Titusville, PA

Most of your agents are great, but on several occasions I've had to deal with less knowledgable,combative agents. The details should already be noted, but if you want further explanation, call me.

A quick call solved my problem.

Kim was professional and knowledgeable .

you blew up my phone, in an alarming manner, to immediately view my account. I did so and found nothing of concern. so I called, and asked what was it that I needed to be alerted about?the CSR stated she had no idea. she researched for several...

Great servuce

I had a question, she gave me instructions on how to get my answer. I followed the instructions and got the answer.

Not applicable

Excellent customer service service provided, quick easy

Resolve my question fast and accurately

It wasn't something we could solve in a day but she made sure We fully understood what needed to be done on our end, in detail. she was patient and explained thoroughly. we did not feel rushed like most calls with businesses, we felt cared...