Customer Care - Titusville, PA

Make records of previous calls and documents easier to access because you seem to have no retention in your customer service department.

All issues resolved

Be more empathetic towards customers financial concerns. Each customer call is not the same and needs to be treated on an individual basis.

I requested payoff through mail and email and it is urgent and the matter has not been resolved.

Rachel was helpful and resolved the issue.

Hannah was clear and concise in her communication. She emailed a document and stayed on the line to make sure that I received it. Was able to answer all of my questions in a manner that I could understand. I would recommend Hannah to be a customer...

Accepted my payment which was what my paper bill said was due but the website did not reflect the increase

Rhe call was quick because Rachel was able to answer my questions.

Question about paying my own taxes and mortgage insurance hope to have return of escrow and any other excesses thanks and lowering my mortgage payment

One of the very times I have talked w/ a bus member where I felt I was being listened to vs my typical being experience has been, in my opinion, unprofessional. And call backs from higher ups has not previously occurred when promised, if ever....