Customer Care - Titusville, PA

Hannah did not provide all details of my situation up front. I AM FURIOUS ABOUT BSI LACK OF CUSTOMER SERVICE AND FAILED ATTEMPTS TO RESOLVE THE ISSUE THAT WAS CREATED BY THEM.

Answered my question about my mortgage

Mrs. Johnson made my experience very easy and great!

I received a payoff around the first of the month however I couldn’t send it in in time because of the holiday and I had a payment coming out so I requested a new one and never received it. Therefore I sent a cashiers check for the amount owed...

Rachel was very helpful, and even called me back right away when our phone call got cut off. She made sure that the issue was reported/filed to the right department.

Hannah was very nice and very professional.

Well I took delivery of my house on Aug 13 and my first paperwork came in the mail September 12. The bill said it was due September 1 and on the first of Oct. Sheri got my payment moved to the 13 what I expected and also set up my automatic...

My inquiry was answered.

Concerned about new escrow amount and how to bring payment down. Representative was very knowledgeable

Pleasant and solved problem