Customer Care - Titusville, PA

Despite the payment hadn't received..I talked over some options with Ms Connie and i made decision to stop payment & reissue with over the phone. She mentioned I had until 15th to pay before late. However, I missed calling back and the checked...

The lady i spoke with was very understanding and help me figure out a problem I was having with my account and she fixed it so I could make my payment im so great full for her help.

More information

The manager/supervisor I asked for made completely turned experience around. initial customer service rep was awful , lazy , unprofessional and unpleasan. Listen call and yoll agree, wouldn't stop speaking over me and being passive aggresive...

I had to speak to several persons to get the payoff set to the title company,this is a issue, Finley it was sent to me,this caused the closing to be delayed three times, the staff for the most part was pleasant but the lax in getting the paperwork...

had to ask why my payment went up and why I had a balance

answred all my questions and was very patient and thorough

Very professional. And making sure payment gets posted properly

spoke to a representative who knew how to answer my question quickly

All my questions were answered pleasantly