Customer Care - Titusville, PA

Hannah was the first rep I spoke to who actually tried to help me find answers. She didn't just repeat the same scripted answers. she was professional, patient and understanding.

Connie was very professional and solved my problems and was very polite

Kim was attentive and clearly explained the reason I was having issues setting up autopay. She was able to set up autopay for me.

should of allowed three way conversion to verify the loan

Connie was able to answer my payments questions and I was not on hold a long time before talking to her.

Tracy was knowledgable and genuinely seemed like she cared for my issue.

Efficient communication

was very nice and very professional answered all my questions and overall it was a great experience

Kim was great! She made me comfortable with great communication and knowledge.

Just having customer service where a real person is easily obtainable. With every encounter so far, the service representative has been knowledgable and communicative enough to quickly get my inquiries or action items resolved.