Customer Care - Titusville, PA

In the past I had very negative experiences concerning contact with BSI. Yesterday I spoke with Elizabeth and received 5 star assistance and the likely resolution to my mortgage payoff. My mortgage was acquired by BSI 2 years ago and has been...

Customer support can be called later than most companies, plus their site has a lot of options for handling your mortgage (i.e. setting up auto-payment, requesting early payoff, and putting in more payments). I am overall pleased with BSI for...

Johnathan was amazing! Caring. Comforting. And an among addition to your company/business!!!

A very understanding and helpful company. Customer service is great.

Pleasant helped with research and explanations

Great Mortgage company

Wanted to get my 1098 and try to figure out how to download the online copy. She let me know that also I had one coming to me in the mail and then help me with figuring out how to print it out very professional very nice.

Connie was professional and was able to provide the necessaey information to my inquiry

Connie was very understanding and helpful. She was not judgmental or condescending as some customer personnel have been. She understood why I was calling and helped me get to the satisfactory result with a smile and a helpful attitude. No One...

She was very knowledgeable and offered excellent guidance. The reason for the "5" rating has nothing to do with Hannah rather the problems associated with getting my documents registered. I have had to call BSI 4 - 6 times to get them my flood...