Customer Care - Titusville, PA

Tracy was very helpful

I received the information needed, with great customer service. There was nothing else needed.

Very patient and knowledgeable without making me feel dumb.

Connie was amazing. She answered all of my questions quick and professionally. The reason that I said that I am not too satisfied is because I requested a payoff twice and it has taken over 3 days to provide me with a payoff. I had to guess...

Very awesome person to talk to and help me out . Explained everything to me about my payments and even talked about life in general . Even laughed

Very pleasant and professional.

Polite and knew what I needed to know

Kim and Amber was able to get the answer I needed right away

I would appreciate better communication/updates, even via email or into a secure email on my account. With my work schedule, it's difficult to find time to call and sit on hold to get a simple "did you get my paperwork?" question answered....

She spoke over me several times and acted like I was lying about speaking with a different representative the day before. She was just rude and unsympathetic towards me.