Customer Care - Titusville, PA

She was helpful, understanding, and professional.

She was professional and answered my questions quickly and easily. Thanks Brandi!

I was having a little trouble getting my payment made on line but the lady I talked to was very patient and helpful.

Sends property taxes to the right county

Communication should be better with your customers The last communication was they couldn't help me and I would have to figure it out on my own Had my contractor help me with the problem

Nice lady to talk to just to bad no one has called me as she stated in 3 business days

I understand it takes Underwriting 30-60 days to review Loss Mitigation paperwork because there are so many folks that file, but wish there was some sort of constant contact while reviewing was still ongoing.

Was made to feel that my issue is being addressed.

Great Job Thanks

Tracy was amazing to deal with. I’ve had multiple experiences with BSI and to say most have been less than ideal is probably an understatement . She took the time to listen to my concerns, calm me down and explain what I wasn’t understanding...