Customer Care - Dallas, Irving, TX

Mu reason for calling was answered. I am awaiting further correspondence to complete my call.

Customer service

Listen more and talk less

Could have called me after my first two attempts to get answers through the "Contact Us" page. Also had a sales person reach out to me about refinancing and I asked her if she was calling in answer to my emails - she said no, but that she would...

Mauricio did very well. However, I had submitted the question online a week previously. I did not receive acknowledgement of the request, nor did I receive a reply. During the call, Mauricio found my previously submitted question and read it...

Got my info fast and efficiently.

Looked into my situation with professional knowledge now I hope it gets resolved thanks again to Mr.Graham

Roseanne was great it's not her fault the previous rep messed up my requests that Roseanne had to fix.

I barely talked to him. He just transferred me to someone else.

Brandon was great.