Customer Care - Dallas, Irving, TX

We have an escrow shortage and everything was calculated wrong when they sold our loan to you guys. I am not happy and disappointed in the service.

Very pleasant and my request was handled well

Very helpful

I need to understand the explanation of why my mortgage went up just like that and I need to also understand why you as a company would do a midterm escrow analysis for me. You have some kind of $600 roll that my insurance lady and my mortgage...

Courteous knowledgeable

I called the main support number. They transferred me to insurance but that didn't work so I had to get the insurance number and call back. Then I got the agent who was able to resolve that you already had the documents you were requesting....

Was quick and easy with little wait time.

he was big help

Issue was recognized and plan was made to address.

Polite and very helpful!