Customer Care - Dallas, Irving, TX

She was very kind and quick to respond and assist.

Kevin was patient, he checked into all of my concerns and took the time to explain to me what my letter was about.

Harriett was very knowledgeable. Explained the process, and even made some suggestion. overall customer service was great!

Resolved my issue diligently

We totally didn't undertand some line items on billing and he continued to explain until we understood while being very patient. Made some changes now a better understand going forward.

Robert was able to look up my account and help me with my issue

Kevin was accomodating, informative, empahtic and resolved my issue with kindness and professionalism

Because the reason I called was resolved and the repersintive was very professional and understanding

she was accurate with her information, but the way she came off was a little short with her answers, as in kinda hateful. i just had an uneasy feeling when we ended our call. that the request would be followed through. in the past i have asked...

great attitude