Customer Care - Dallas, Irving, TX

I had a question about how to start an assumption process and I had the answer that I was anticipating that's why

I appreciated Robert putting in more detailed notes when the prior rep didn't

Be more pleasant, and want to help. Stop having unpleasant tones like I'm bothering you to do your job. Which I help pay your salary for a job you asked for.

Wonderful.

Ms. Harriett was very kind and knowledgeable regarding my request. If possible I would love to request her for further calls when I have to call in. She is AWESOME.

Thank you for all your help!

Kind and professional, very helpful and quick to resolve my issue and answer my questions.

Mrs. Robinson was very helpful with my needs

Professional

Ericka was very pleasant to speak with and her knowledge of the processes to resolve my issue was very enlightening. She ensured that I had all of the information that I needed, and gave me peace of mind upon completion of my call. Thanks Ericka!...