Customer Care - Dallas, Irving, TX

I had my questions answered, which was great.Independent of the call, I had emailed BSI twice beforehand (via the website) with the same question and received no response and had to resort to calling, which is unfortunate and more time-consuming...

Helpful and pleasant

Your company keeps messing up my payments. You guys are horrible. Don’t put the reps for satisfaction survey. Look at your better business reports. Y’all horrible. I can’t ever pay ahead of time because you have messed up all my payments and...

fast service

Alanna was patient and kept taking time to walk me throw understanding my escrow shortage. She was both empathetic and patient, and helped me find a solution to a stressful situation.

Once able to talk to a person my concerns were resolved very quickly and precisely.

I feel that I was unfairly assessed late fees. BSI should have applied my bi-weekly payments differently. The way they applied the principle payment to my account led to the late fees. I have always sent my payments timely biweekly. I see that...

The representative was kind, courteous, and provided the promissory note I needed.

Brandon was quick and efficient and attempted to understand my concern. He was very thorough in offering possible solutions.

Mauricio speak Spanish