Customer Care - Dallas, Irving, TX

She was patient and very knowledgeable

I received a letter from BSI regarding the taxes that were going to be paid on my behalf. I had sent BSI a letter from Jackson County the week before with my current taxes which were considerably less than what was stated in your letter. She...

The call was great, the purpose of the call has yet to be fulfilled. I would like some sort of response via email from the ************************* address so I know they received my recast request and are moving forward. Marquita was knowledgeable,...

She understood my situation, researched and confirmed my expectation. Great service!

Very high to my needs

Give payoff amount when I ask for it.

BSI reached out to ask me how I wanted to handle an overage amount in my account from a previous payment. Bennie did a great job at providing options and handled the call very well.

The phone was answered super fast. The customer service was amazing.

After several disappointing requests from previous agents Stella came through and provided me the documents I needed

Had my questions answered