Customer Care - Dallas, Irving, TX

There is a disconnect between departments. I

She was able to confirm that my multiple attempts to email customer care about getting a recast on my loan had finally been accepted into processing.

The rep was unresponsive at times. When he would speak it would be very short and difficult to determine if he was even addressing the questions and concerns I had. I almost felt like he was dodging certain questions rather than being transparent...

I paid my monthly bill before my auto pay date. Instead of the auto-pay date moving to the next month, it charged me a second time on the pre-determined date. This over drew my bank account, and now I have to wait until they ship the check...

My husband called and said the problem was not a problem and was happy with the resolution

My inquiry was handled efficiently with a thorough explanation of how to proceed.

put someone on the phone who speaks plain English ..........

Call was quick and to the point. Estela was very informative.

El representante tuvo mucha paciencia para poder hacerme entender mis dudas.

Loan status and foreclosure related documents if it is