Customer Care - Dallas, Irving, TX

I think the online customer account could be greatly improved. I also think, for calling, you could shorten the automated message options as it took a few minutes to reach an actual human.

Alanna was great and provided as much support as she was able to. She was very kind and understanding.

Roseanna Immediately understood the nature of my question and walked me through the steps on the website

When I called in it was VERY difficult to get a live person to talk to. I had to choose an option I didn’t need to finally get a customer service rep. I spoke to a gentleman at BSI and told him I wanted to pay my escrow shortage only. He advised...

The service that I received from Elizabeth Cruz was good.

She gave me the information I needed and she was able to locate the paperwork I was inquiring about

I have multiple loans with BSI.Never missed a payment.Auto pay.Yet BSI has had problem repeatedly by putting auto escrow deduction on.Never got request for insurance proof.Your data on address is incorrect.Why don’t you email me when you done...

Fixed issue was taken care of.

I just needed some general information and the representative was very helpful.

Dylan was the only one gave me a good answer and path to resolution. All the others I had talked to over the course of several days showed no care in my escrow issues and tried to push me off to the next person.