Customer Care - Dallas, Irving, TX

Elizabeth was very responsive to my inquiry regarding the charge of $25 for a "returned check" that was actually a duplicate payment.....She was very professional and the issue was resolved quickly! Thanks very much!

Bennie was nice and helpful

Great!!!!!!

Ericka obviously didn't listen to anything that I said and I believe lied to me about 1) her supervisor being in a meeting and 2) logging a request for a supervisor to call me. At this point, I would like to speak with someone not necessarily...

I was able to access a human being rather quickly. I only had to speak to one person (Estela) who was able to answer all my questions.

Questions answered.

Was able to get everything I needed done in a timely manner.

Question was answered immediately and my issue was resolved right then.

I just feel like the reason I called wasn't completely understood and that I wasn't given a clear answer to my inquiry. I was also told it would take up to 24hrs to receive the document I am in need of and I have still not received that. This...

Customer service was friendly. Listened to my needs. Sent to escrow to question why mortgage payments went up.