Customer Care - Dallas, Irving, TX

Issue was resolved. But it should have been taken care without me having to call

Thank you very much

When I called the customer service very helpful and explained me issue .

Great customer services, friends and answer all my questions I’m very happy

Answered all questions

I received great and friendly customer service.

Marquita put me on hold for 30 minutes to get a supervisor that never picked up the phone. We were sent to a voicemail after 1 hour. I have called this number 5 times in 1 week with the expectation to speak to a supervisor and never have I...

Answered my question promptly

Thanks, Brandon

This particular customer service agent was great however the previous one not so much. I checked BSI reviews with the Better Business Bureau and they are very bad so I’m weary of my relationship with this mortgage company but again, this agent...