Customer Care - Dallas, Irving, TX

I want to talk to someone when I call the customer service number, I don’t want to keep hearing prompts that don’t help me and never lead me to talk to a representative.

Problem was easily resolved

She answered all my questions.

The phone line was cutting on your end.

The representative was very helpful and and professional and very nice

Very nice. Very professional. Very good customer service.

The representative was pleasant and provided the information immediately and sent an email for confirmation.

Ericka helped me understand biweekly payments and how to give them to not be late. Very patient and understanding. Walked me through step by step. Thank you Ericka

Because Ericka is very professional

I have requested PMI removal 3 months ago and cannot get this resolved despite multiple attempts.